Membership Sales Consultant tại Fitness First Philippines, Inc.

12/2002 → 4/2004 (1 năm 4 tháng)

Manila, Philippines

- Sells membership to different clients. - Build corporate clients. - Create and build advocacy to members. - Do flyer distribution, generate new leads, do service calls and cold calls. - Manage database.

Membership Sales Manager tại Fitness First Philippines, Inc

4/2004 → 7/2004 (2 tháng)

Manila, Philippines

- Assume the Membership Manager Position cum Assistant Club Manager, turn around the performance of the team without a supervision of a Club Manager. - Effectively manages all the dept heads and making sure that each dept delivers revenue month after month. - Won the Top MC in Philippines for 4 months in 2003 (May, July, August, October); MC of the Year in Philippines in 2003; Membership Manager of the Year in Philippines in 2004, thru my performance on over performing on Club budgets in sales and revenue without the supervision of a Club Manager. - Establish a high caliber sales team for the branch that produce 120% month after month. - Mentor 2 staff to become future Sales manager of the business. - Consistently hitting Sales Budget MOM. Conducts Sales and Customer Service Training with all the staff in Different Level.

Club General Manager tại Fitness First Philippines, Inc.

8/2004 → 10/2014 (10 năm 1 tháng)

Manila, Philippines

- In-charge for the Pre-sales of the Club including recruitment, marketing activities, lead generation, pre-sales offer, commissions, tie-ups. - Created new payment options that will help drive revenue and generate new business and increase membership base. - In-charge to Manage, Train, Motivate and Control the Sales Team to deliver Club Specific Sales Targets based on New Member Units (NMU). - Manage Financial Aspects of the Business Unit with quarterly and yearly budget forecasting. - EBITDA Management. - Manage Human Resources to achieve Company Objectives. - Manage the Net Member Movement of the Club to increase total active membership base and for the profitability of the business. - Maintain the Quality of Service in the Club through daily and weekly monitoring of Maintenance Log Book on Facilities and Equipments of the Club. - Profit & Loss (P&L) Management, responsible for the cost cutting measures and practices to ensure the finances are used wisely without causing any detriment to the members. - Create weekly, monthly, quarterly events for members to build advocacy and create waving fans and build Ambassadors from Members. - Drive revenue on Membership Sales, Personal Training, and Net Member Movement of the Club. - Bring new corporate accounts and create corporate wellness activities, including community brand awareness. - Build relationship to the building management and work on some partnerships and tie-ups. - Tap all the nearby companies within 200-meter radius for corporate wellness events. - Conduct sales training for Club Managers, Sales Managers and Membership Consultants. - Implement New Marketing approach for the branch by setting up marketing booth in the park, malls and nearby food courts to attract new clients. - Leading by example by teaching the front of the house people of proper customer service and leading at the front line.

Regional Sales Director tại Elite Fitness - BIM Group

12/2015 → 9/2020 (4 năm 9 tháng)

Hanoi, Vietnam

- Responsible for the development and sales performance of all 14 Clubs both in Hanoi, Ho Chi Minh City, Ha Long, Vinh City & Danang; - Provides leadership towards the achievement of maximum profitability and growth in line with company vision and values. - Reduced sales force by 30% and make the sales revenue more profitable in every club. [ - Establish plans and strategies to expand the customer base in the various areas, and contributes to the development of training and educational programs for Sales Team. - Achieve established Sales Target for the Group. - Work on corporate wellness program catered to companies’ needs. - Develop and train middle management to understand the business to make it more profitable. - Handles the club set up / pre-opening. - Designed Company Standard Operating Procedures, and Sales Policies & Procedures. - Worked closely with Marketing and board of directors in setting up targets for the whole club. - Provide Member Engagement Activities to retain members and build advocacy. - Define and direct marketing programs for demand creation, lead generation and interface with sales for lead tracking and management. - Develop and manage the Company’s entire sales budget for the year including product mixes.

Senior Club Manager tại Elite Fitness - BIM Group

9/2020 → 9/2021 (1 năm )

Danang City, Vietnam

- Managing the club to deliver excellent results and achieving highest operational standards in accordance to company’s brand, product and services. - Driving, delivering and monitoring the commercial performance of the business. - Managing controllable budgets to maximize EBITDA and year on year growth. Cutting down on all excess wastage and unnecessary expenditure. - Leveraging ideas and best practice processes to ensure results are achieved. - Developing business processes and procedures to make them more efficient. - Developing and implementing creative selling techniques. - Setting additional recruitment, appraisal and line management processes. - Overseeing the performance of various departments and functions to be in line with achieving the KPIs. Achieving MOM revenue. - Plan, prepare and execute the crisis management action plan during the pandemic.

Certificate of Participation on Chefs on Parade '96

9/1996

Received the Certificate of Participation from Hotel & Restaurant Association of the Philippines for actively participating in the Spirit and Substance of Chefs on Parade '96: A Salute to APEC for Market Basket / Professional Category on September 1996 in Manila, Philippines.

Silver Medalist in the Market Basket Student Category - Chefs on Parade '95

9/1995

- Received the Award of Excellence and Silver Medal from the Hotel & Restaurant Association of the Philippines in recognition of top honors achieved in the Market Basket / Student Category of Chefs on Parade '95: Cuisine Naturelle on September 1995 held in Manila, Philippines.

Membership Consultant of the Year

12/2003

- received the Top Membership Consultant of the Year besting more than 100 membership consultants out of the 14 fitness clubs in the Philippines; won 4 months of Membership Consultant of the Months of May, July, August & October 2003.

Top Fitness Club in the Country

12/2013

- won the Top Club in the country besting the other 14 clubs, achieving the award of excellence for highest number of new members, improved on retention, over-achieved on membership & fitness sales and product mixes.

10 years Service Award

12/2012

- awarded a loyalty Plaque for my dedication in serving the company for 10 years.

Membership Manager of the Year

12/2004

- received a plaques of excellence as the #1 Membership Manager of the Year besting more than 10 Membership Managers in the country with the highest number of new joiners and improved retentions ervice.

Shanthi Shum - Club Manager

Elite Fitness - Hanoi, Vietnam

shanthishum@gmail.com - +84912688066

Nad Myan - Franchise Director

Evolution Wellness, Asia

nad.myan@evolutionwellness.com - +16464692675

Steven Loh - COO

Elite Fitness - BIM Group

steven.loh@elitefitness.com.vn - +84902185436