Giám Sát Nhà Hàng tại Nhà Hàng Mỹ Hard Rock Cafe

1/2017 → 9/2021 (4 năm 8 tháng)

Tp. Hồ Chí Minh

I am responsible for assisting the bartenders, servers, hosts and bussers with the day-to-day operations, ensuring guest satisfaction, while contributing to the sales growth and ensuring all standards and legal obligations are followed.Continuously provides employees with direction and support. Communicates with employees to keep them informed informations.Monitors/coaches employees on performance, compliance with procedures and workload. Listen to comments, feedback from customer and other manager to gain the understanding , to improve performance. Resolve issues and inquiries via email, chat and phone. Maintain high level of professionalism in dealings with customers. Doing work schedule, weekly, monthly report .