Membership Sales Manager tại Fitness First Philippines - Evolution Wellness, Asia

4/2004 → 7/2004 (2 tháng)

Manila, Philippines

Main Responsibilities: - Assume the Membership Manager Position cum Assistant Club Manager, turn around the performance of the team without a supervision of a Club Manager. - Effectively manages all the dept heads and making sure that each dept delivers revenue month after month. - Won the Top MC in Philippines for 4 months in 2003 (May, July, August, October); MC of the Year in Philippines in 2003; Membership Manager of the Year in Philippines in 2004, thru my performance on over performing on Club budgets in sales and revenue without the supervision of a Club Manager. - Establish a high caliber sales team for the branch that produce 120% month after month. - Mentor 2 staff to become future Sales manager of the business. - Consistently hitting Sales Budget MOM. Conducts Sales and Customer Service Training with all the staff in Different Level. Reason for leaving the position: Promoted to Acting Club Manager

Club General Manager tại Fitness First Philippines - Evolution Wellness, Asia

8/2004 → 10/2014 (10 năm 1 tháng)

Manila, Philippines

Main Responsibilities: - In-charge for the Pre-sales of the Club including recruitment, marketing activities, lead generation, pre-sales offer, commissions, tie-ups. - Created new payment options that will help drive revenue and generate new business and increase membership base. - In-charge to Manage, Train, Motivate and Control the Sales Team to deliver Club Specific Sales Targets based on New Member Units (NMU). - Manage Financial Aspects of the Business Unit with quarterly and yearly budget forecasting. - EBITDA Management on Membership, Personal Training, Spa, & Retails. - Manage the Net Member Movement of the Club to increase total active membership base and for the profitability of the business. - Maintain the Quality of Service in the Club through daily and weekly monitoring of Maintenance Log Book on Facilities and Equipment of the Club. - Profit & Loss (P&L) Management, responsible for the cost cutting measures and practices to ensure the finances are used wisely without causing any detriment to the members. - Create weekly, monthly, quarterly events for members to build advocacy and create waving fans and build Ambassadors from Members. - Drive revenue on Membership Sales, Personal Training, Spa Services and Net Member Movement of the Club. - Bring new corporate accounts and create corporate wellness activities, including community brand awareness. - Build relationship to the building management and work on some partnerships and tie-ups. - Conduct sales training for Club Managers, Sales Managers, Membership Consultants and Therapists. Reason for Leaving: Personal Reasons

Regional Sales Director tại Elite Fitness - BIM Group

12/2015 → 9/2020 (4 năm 9 tháng)

Hanoi, Vietnam

Main Responsibilities: - Responsible for the development and sales performance of all 14 Clubs both in Hanoi, Ho Chi Minh City, Ha Long, Vinh City & Danang. - Provides leadership towards the achievement of maximum profitability and growth in line with company vision and values. - Reduced sales force by 30% and make the sales revenue more profitable in every club. [ - Establish plans and strategies to expand the customer base in the various areas, and contributes to the development of training and educational programs for Sales Team. - Achieve established Sales Target for the Group. - Work on corporate wellness program catered to companies’ needs. - Develop and train middle management to understand the business to make it more profitable. - Handles the club set up / pre-opening. - Designed Company Standard Operating Procedures, and Sales Policies & Procedures. - Worked closely with Marketing and board of directors in setting up targets for the whole club. - Provide Member Engagement Activities to retain members and build advocacy. - Define and direct marketing programs for demand creation, lead generation and interface with sales for lead tracking and management. - Develop and manage the Company’s entire sales budget for the year including product mixes.

Senior Club Manager tại Elite Fitness - BIM Group

9/2020 → 9/2021 (1 năm )

Danang City, Vietnam

Main Responsibilities: - Managing the club to deliver excellent results and achieving highest operational standards in accordance to company’s brand, product and services. - Driving, delivering and monitoring the commercial performance of the business. - Managing controllable budgets to maximize EBITDA and year on year growth. Cutting down on all excess wastage and unnecessary expenditure. - Leveraging ideas and best practice processes to ensure results are achieved. - Developing business processes and procedures to make them more efficient. - Developing and implementing creative selling techniques. - Setting additional recruitment, appraisal and line management processes. - Overseeing the performance of various departments and functions to be in line with achieving the KPIs. Achieving MOM revenue. - Plan, prepare and execute the crisis management action plan during the pandemic.

Top Club of the Month in the Country - Fitness First North Edsa Branch

12/2013

Won the top club of the month with the highest new joiner unit exceeding its club sales target, improve retention and with a positive net member movement, achieved PT and Membership Revenue. - won 4 months in 2007 and 3 months in 2008 with the same title for Fitness First Fairview Branch.

Membership Consultant of the Year

12/2003

Won the Top Membership Consultant of the Year in Fitness First Philippines by winning 4 monthly awards of Membership Consultant of the Months of May, July, August & October 2003 besting more than 100 membership consultants in the country.

Membership Manager of the Year

12/2004

Awarded the Glass trophy for besting the other Membership Managers in Fitness First Philippines for being a consistent top performer for the year

10 years Service Award

12/2012

Award the Loyalty award of serving the company for 10 years

Shanthi Shum - Club Manager

Elite Fitness - Hanoi, Vietnam

shanthishum@gmail.com - +84912688066

Kenda Johnson - COO (previous COO of Elite Fitness)

Gold's Gym Indonesia

kenda.johnson@yahoo.com - +12084161476

Nad Joseph Myan - Franchise Director (previous CEO of Elite Fitness)

Evolution Wellness, Asia

nad.myan@evolutionwellness.com - 16464692675

Steven Loh - COO

Elite Fitness - BIM Group

steven.loh@elitefitness.com.vn - +84902185436