ĐỊA HỌC NGOẠI NGỮ

TIẾNG ANH - Đại học

1990 → 1994

May1995-Dec 2000 Working for Danang Airport As Check In Staff Responsibilities: +Doing check-in : supply boarding pass, doing baggage’sweight +Solving the problem when having delayed,cancelled flights: Arranging passengers to next flight or book hotel for passengers to wait next flight (stopover flight)or supply light meal at lounge if the flight delayed under 2 hours. Jan2000-- Dec 2006 Working as Sale & Ticketing Supervisor -Continental airlines. Responsibilities: +Receiving and reply smoothly all requires of passengers by fax, mail,phone. +Calculate fare : round the world, long itinerary for passengers +Handle Q: inform time limit, seat confirm,schedule change ..ect +Training reservation+ticketing for staff +Doing daily weekly,monthly sale report and submit to H.Q +Coordinate with Sale department to show the promotion for Travel agency. +Pusing sale & do sale & action plan Dec 2006-July, 2010 Working as Sales & Ticketing Manager for Royal Brunei airlines . Responsibilities: +Training reservation and ticketing knowlegde for staff +Handling in reissuing, refund , lost ticket +Handling in issuing ID,AD,Award ticktet. +Doing pre-flight and after-flight report +Doing daily,weekly, monthly sale report to G.M +Doing cashier and submit to Accounting department daily +Supervising all ticket issuing daily from other staff +Closing sale report and submit money to Accounting department ++Pusing sale & do sale & action plan and marketing plan: incentive plan, promotion plan for travel agent ,tourist company, labor export-import company, Student ‘s consulating company. Selling tourist product as golf package, city tour….Selling hotel product +Cooperate with space control to block seats ,confirm seats Aug, 2010 – 2013 Ticketing Manager of Hong Kong airlines. Responsibilities: +Training all knowledge of reservation and ticketing to staff +Briefing all new rules of airlines to all staff by mail or meeting. +Handling in reissuing, refund, lost ticket. +Handling in issuing ID,AD, Rebate, Award ticket. +Doing series, ad-hoc booking to Tourist company +Cooperate with space control to block seats,confirm seats for travel agent, T.O, walk-in passengers. +Coordinate with S.M to launch promotion , ad-hoc fare, kick-back, incentive for travel agent., action plan & doing marketing +Working with Sale Department to organize seminar to introduce our product to travel agency,putting banner to advertise our product +Request and control all ticket stock, MCO stock …. +Supply stock ticket to some appointed travel agency and train them how to issue ticket. +Doing daily,weekly,monthly report and submit to GM or ,H.Q. Jun2014->now Director and Sale Manager of Siddhartha Travel Responsibilities: +Coordinating with all airlines . +Training & Assigning the job to Ticketing Staff, KPI for staff +Networking with all companies to push sale +Coporate with Marketing department to launch promotion : E-newletter, E –commerce, Flyer… to push sales. Business Trip :Hanoi –Hochiminh to take care Sale& Ticketing Team