Dropship Operator tại Palmerri E-commerce

9/2020 → 11/2021 (1 năm 2 tháng)

Hải Phòng

- Palmerri E-commerce is an online retail stores that sell high-quality products to the US and Europe market, which focuses on household appliances and customized handmade products. - Manage relationships with dropship vendors including initial identification and onboarding, item selection, item setup, and pricing and promotions. - Review and act on delayed orders, identifying and addressing root cause while contacting with customers to resolve the issues. - Develop reporting and perform analysis around vendor compliance with fulfillment and shipping requirements. - Respond proactively to customer requests and issue refunds according to refund policy or re-send products to customers when needed. - Manage customer service, issue resolution and ensure high satisfaction for customers. - Receive and process order information through e-commerce tools/pages; plan orders, monitor the delivery of goods, track order status. - Email marketer: responsible for developing the email campaign strategy and tactics to deliver persuasive messages; optimize email campaigns, to improve open rates, deliverability, click rates, and conversion rates, and to achieve specific business goals. - Achievements: 1. Demonstrated professional etiquette and manners, improving 30% positive feedback. 2. Reduced customers’ complaints by 20% through escalated grievance resolution procedure. 3. Understanding American culture and buying habits.