Housekeeping and Food & Beverage Service Intern and employee tại Belle Maison Parosand Danang Hotel

9/2020 → 2/2021 (5 tháng)

Đà Nẵng

Food & Beverage Service: ▪ Provided customer service: take food and beverage orders, set up and clean tables promptly ▪ Deal with guest complaints in a friendly and efficient manner ▪ Ensure the restaurant areas are clean and well presented at all times ▪ Increased customer satisfaction by resolving questionable and complaint issues that customers encounter. Housekeeping ▪ Perform a variety of cleaning activities such as sweeping, mopping, dusting, and polishing ▪ Ensure all rooms are cared for and inspected according to standards ▪ Making beds and changing linens ▪ Engaged with guests on room requirements and amenities to promote overall satisfactory ▪ Take care of the Vip room detailly to make sure the room is in a perfect condition for special customers.