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Từ 10 đến 20 năm
Trưởng bộ phận/ Trưởng phòng
20 - 30 triệu
HCMC
Tiếng Anh (Khá)
5 sao
Quản lý, điều hành
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Kĩ năng
Tổ chức công việc | |
Training and Development | |
Kỹ năng bán hàng, phục vụ khách hàng | |
Quản lí thời gian | |
Quản lý |
Kinh nghiệm làm việc
Restaurant Manager tại InterContinental Phu Quoc Long Beach Resort
11/2017 → 10/2018 (10 tháng)
Phú Quốc
- Maintaining a restaurant’s revenue profitability and quality goals - Coordinate daily Front of the House and Back of the House restaurant operations - Deliver superior service and maximize customer satisfaction - Respond efficiently and accurately to customer complaints - Regularly review product quality and research new vendors - Organize and supervise shifts - Appraise staff performance and provide feedback to improve productivity - Estimate future needs for goods, kitchen utensils, and cleaning products - Ensure compliance with sanitation and safety regulations - Manage the restaurant’s good image and suggest ways to improve it - Control operational costs and identify measures to cut waste - Create detailed reports on weekly, monthly and annual revenues and expenses - Promote the brand in the local community through word-of-mouth and restaurant events - Recommend ways to reach a broader audience (e.g. discounts and social media ads) - Train new and current employees on proper customer service practices - Implement policies and protocols that will maintain future restaurant operations
Outlets Manager tại Meliá Hồ Tràm
10/2018 → 5/2019 (7 tháng)
Vũng Tàu
- Oversee the daily operations of the outlet for efficient operations. - Plan and assign daily workloads to outlet associates. - Develop and enforce established policies and procedures. - Establish operational strategies to meet quality and customer service standards. - Develop marketing strategies to improve sales and profitability. - Maintain the outlet facility clean and safe. - Obtain customer feedback and recommend necessary outlet operational changes. - Interview and hire associates for outlet operations. - Schedule orientations and job training to outlet associates. - Organize regular meetings to discuss issues and updates. - Analyze and resolve problems in a timely and accurate manner. - Organize special events and entertainment to attract more customers. - Address customer queries courteously and ensure customer satisfaction. - Develop a cost-effective operational plan to achieve outlet goals. - Assist in cash handling activities and development expense and revenue reports.
Restaurant Manager tại Sedona Suites
7/2019 → 5/2021 (1 năm 10 tháng)
HCM
- Managed the daily operations of the outlet, ensuring operational excellence to grow store sales through maximizing profits, productivity, and cost control. - Developed key strategies to hire right, train right, addressing critical labor needs in-store during seasonal peak periods (1.e. Christmas, New year, etc). - Constantly engage with the internal and external customers to identify gaps to improve business and reduced customer complaints. - Led a diverse team of 16 crew members, putting aces in places to excel in productivity and achieve results in every shift - Improved overall store sales by 10% on the first-month post takeover. - Managed labor cost-efficiently by putting aces in place, improving the overall speed of service to less than 5 minutes per order, maximizing productivity and customer satisfaction.