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Hoàng Nhật Quân

Hoàng Nhật Quân

Hồ sơ 5 sao 384 Lượt xem hồ sơ

Nam, 07/05/1991, 34 tuổi

187A Lê Văn Lương, Phước Kiển, Nhà Bè

Cập nhật: 14/06/2023

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Kinh nghiệm làm việc
Từ 10 đến 20 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
20 - 30 triệu
Nơi mong muốn làm việc
HCMC
Ngoại ngữ
Tiếng Anh (Khá)
Quy mô công ty lớn nhất từng làm
5 sao
Công việc mong muốn
Quản lý, điều hành

Giới thiệu bản thân

With more than 11 years of experience in F&B services, I process a high level of F&B knowledge and skills to develop myself further and to contribute to a higher role. I consider the restaurant is my 2nd home, therefore, my motivations and objectives are to bring the best experience to guests and to create a united team within the restaurant. My goal is to ensure a smooth operation with consistency on the standards and service during the day.

Trình độ học vấn chuyên môn

Kĩ năng

Tổ chức công việc
Training and Development
Kỹ năng bán hàng, phục vụ khách hàng
Quản lí thời gian
Quản lý

Kinh nghiệm làm việc

Restaurant Manager tại InterContinental Phu Quoc Long Beach Resort

11/2017 → 10/2018 (10 tháng)

Phú Quốc

- Maintaining a restaurant’s revenue profitability and quality goals - Coordinate daily Front of the House and Back of the House restaurant operations - Deliver superior service and maximize customer satisfaction - Respond efficiently and accurately to customer complaints - Regularly review product quality and research new vendors - Organize and supervise shifts - Appraise staff performance and provide feedback to improve productivity - Estimate future needs for goods, kitchen utensils, and cleaning products - Ensure compliance with sanitation and safety regulations - Manage the restaurant’s good image and suggest ways to improve it - Control operational costs and identify measures to cut waste - Create detailed reports on weekly, monthly and annual revenues and expenses - Promote the brand in the local community through word-of-mouth and restaurant events - Recommend ways to reach a broader audience (e.g. discounts and social media ads) - Train new and current employees on proper customer service practices - Implement policies and protocols that will maintain future restaurant operations

Outlets Manager tại Meliá Hồ Tràm

10/2018 → 5/2019 (7 tháng)

Vũng Tàu

- Oversee the daily operations of the outlet for efficient operations. - Plan and assign daily workloads to outlet associates. - Develop and enforce established policies and procedures. - Establish operational strategies to meet quality and customer service standards. - Develop marketing strategies to improve sales and profitability. - Maintain the outlet facility clean and safe. - Obtain customer feedback and recommend necessary outlet operational changes. - Interview and hire associates for outlet operations. - Schedule orientations and job training to outlet associates. - Organize regular meetings to discuss issues and updates. - Analyze and resolve problems in a timely and accurate manner. - Organize special events and entertainment to attract more customers. - Address customer queries courteously and ensure customer satisfaction. - Develop a cost-effective operational plan to achieve outlet goals. - Assist in cash handling activities and development expense and revenue reports.

Restaurant Manager tại Sedona Suites

7/2019 → 5/2021 (1 năm 10 tháng)

HCM

- Managed the daily operations of the outlet, ensuring operational excellence to grow store sales through maximizing profits, productivity, and cost control. - Developed key strategies to hire right, train right, addressing critical labor needs in-store during seasonal peak periods (1.e. Christmas, New year, etc). - Constantly engage with the internal and external customers to identify gaps to improve business and reduced customer complaints. - Led a diverse team of 16 crew members, putting aces in places to excel in productivity and achieve results in every shift - Improved overall store sales by 10% on the first-month post takeover. - Managed labor cost-efficiently by putting aces in place, improving the overall speed of service to less than 5 minutes per order, maximizing productivity and customer satisfaction.

Mong muốn về công việc

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