Team Leader- The Palace tại Dream Cruises

6/2018 → 10/2021 (3 năm 3 tháng)

Singapore

• Responsibility for take care VIP guest • Provided excellent guest satisfaction and increased productivity standards by utilizing available resources. • Check restaurant on daily basis to ensure cleanliness. + Guest relation: -to build good relationship with guests and regular patrons -to handle guest complaints effectively and diplomatically -to foster an environment of guest satisfaction for the guest or anyone who is requesting service that includes co-worker and support departments

Waiter/Food & Beverage Seller tại Star Cruises

7/2017 → 4/2018 (9 tháng)

Malaysia

• Upsell all new promotions • Served in International Buffet Restaurant

Waiter tại The Society Bar and Grill

11/2015 → 5/2016 (5 tháng)

Ho Chi Minh

• Serving foreigners Western food Responsibility for required from the guest • Taking order all of wine • In charge for parties

Waiter tại Intercontinental Hotel

3/2015 → 9/2015 (6 tháng)

Ho Chi Minh

• Serving foreigners with the Italian food • Greeting customers politely and show them to a table right away and then explain the item on the menu clearly • The most important thing is to make the guest happy • It’s really important to have good listening skill because you have to find out exactly what each person wants and give it to them right away.

The best seller and guest commendation and The Dream Maker

1/2021

• Outstanding guest/employee relation and communication skills. • Time management and organizational skills. • Proactive attitude to work. • Strong ability to solve practical problem effectively with internal and external customers. • Ability to calculate figures and amount, proportion, percentages and volumes to track inventory, controls and hotel financial statements. • Resolve guest concerns and complaint in order to maintain a positive atmosphere. • Exceptional Interpersonal • Highly Responsible and Reliable • Quick Thinking, Can Handle Pressure • Personal Appearance • Communication Skills and Selling Skills

Ural Korkmar - Fleet Palace Director

Genting Cruise Lines

ural.korkmaz@dreamcruiseline.com