Bar Supervisor tại Oceania Cruises

11/2025 → Hiện tại

Miami-American

Assure excellent Bars, Lounges services and beverage production in order to increase the Bar revenue and improve Guest satisfaction in accordance with the Bar manual. Manage the operation of the Bars department. Control and ensure the procedure of preventive maintenance, deep cleaning, machines within the bar department. Ensure staff is working together as a team to ensure optimum service to guests. Strong communicate to handle any guest complains. Performs other duties/ tasks if require by Line Manager.

Restaurant Supervisor tại Adora Cruises

1/2024 → 10/2024 (8 tháng)

Shanghai - China

Communicate with the guest in Chinese and selling the food/beverage item to them. Check the satisfaction of the guest when they dining in the restaurants Serve food courses and beverages to the guests. Commuicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availility. During the shift helps to keep the set up, ensure the refill of drinks and bottles, preparation of snacks, continuous cleaning to guarantee the service. Complete closing duties, including restocking items, turning off the lights… Know the menu/ special promotions/beverage recipes. Commuinicate additional meal requirements, allergies, dietary needs and special requests to the kitchen. Serving white/red wine, champagne/sparkling wine to the guest. Present physical and accurate check to the guest and process payment.

Restaurant Supervisor tại Melia Vinpearl - South Region

4/2022 → 1/2024 (1 năm 9 tháng)

Tay Ninh

Ensure staff is working together as a team to ensure optimum service to guests Coordinate tasks and work with other departments to ensure that the restaurant runs efficiently. Assit management to ensure that the team has the necessary resources to effectively perform their jobs. Assit the team with general responsibilities during service. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Incharge Bar team. Assure excellent Bars, Lounges services and beverage production in order to increase the revenue and improve guest satisfaction in accordance with the bar manual.

Team Leader- The Palace tại Dream Cruises

6/2018 → 10/2021 (3 năm 3 tháng)

Singapore

• Responsibility for take care VIP guest • Provided excellent guest satisfaction and increased productivity standards by utilizing available resources. • Check restaurant on daily basis to ensure cleanliness. + Guest relation: -to build good relationship with guests and regular patrons -to handle guest complaints effectively and diplomatically -to foster an environment of guest satisfaction for the guest or anyone who is requesting service that includes co-worker and support departments

Waiter/Food & Beverage Seller tại Star Cruises

7/2017 → 4/2018 (9 tháng)

Malaysia

• Upsell all new promotions • Served in International Buffet Restaurant

Waiter tại The Society Bar and Grill

11/2015 → 5/2016 (5 tháng)

Ho Chi Minh

• Serving foreigners Western food Responsibility for required from the guest • Taking order all of wine • In charge for parties

Waiter tại Intercontinental Hotel

3/2015 → 9/2015 (6 tháng)

Ho Chi Minh

• Serving foreigners with the Italian food • Greeting customers politely and show them to a table right away and then explain the item on the menu clearly • The most important thing is to make the guest happy • It’s really important to have good listening skill because you have to find out exactly what each person wants and give it to them right away.

The best seller and guest commendation and The Dream Maker

1/2021

• Outstanding guest/employee relation and communication skills. • Time management and organizational skills. • Proactive attitude to work. • Strong ability to solve practical problem effectively with internal and external customers. • Ability to calculate figures and amount, proportion, percentages and volumes to track inventory, controls and hotel financial statements. • Resolve guest concerns and complaint in order to maintain a positive atmosphere. • Exceptional Interpersonal • Highly Responsible and Reliable • Quick Thinking, Can Handle Pressure • Personal Appearance • Communication Skills and Selling Skills

Ural Korkmar - Fleet Palace Director

Genting Cruise Lines

ural.korkmaz@dreamcruiseline.com