- STRENGTHS: + Experienced& Well-Trained: with more than 12 years working experience and well trained in hospitality industry by many organizations in Vietnam and abroad, I am willing to share all of my knowledge and experience . + Good Communicator: I am able to relate easily with both staff and customers on a day to day basis as well as negotiating deals and closing sales. + Leadership: Guiding others to perform their best and leading by example. + Hardworking& Reliable: Focus and dedication, all day, every day. Man of integrity always +Team Player: I work well and proactively with colleagues to create the best environment to work in. +Time Management: I understand deadlines and work well not only to meet my own but also to assist + others to meet theirs .I am a selfdisciplined person and can apply discipline at anywhere I go +Self-Education & Motivator: I am a self educated plus motivated person. I can put a good effect on others.

- 2004-2008: Van Lang University, Tourism Faculty, Hospitality Management Studies, Bachelor - 1994-1998: Ho Chi Minh City Open University, Foreign Languages, English, Bachelor - 1990-1993: Tran Khai Nguyen High School, Graduated

- IT : MS Office, Comanche and Micros Fidelio ( Opera ) - Foreign Language: English Fluent, IETLS Band Score 7.0 - RSA ( Responsible Service of Alcohol ), New South Wales Competency Certificate - Approved Manager , Australian Hotel Association (WA )Management of Licensed Premises - First Aid, New South Wales Fire and Rescue - Training: + Invited speaker of Van Hien University with topic: “ Night Manager Job int an International 5 star Hotel “ + Invited speaker of Saigon Tourism College with topics: “ The Essence of Hotel personnel “ and “ Excellent Service “ - Conferences : + Joined the IBT ( Asia ) at Suntec City, Singapore, Oct 2011 as member of Thai Software, Exporters Group + Organized “ Comanche Cloud Version Product Launching “ at Majestic Hotel, July 2011 + Organized “ Comanche Mass Demo “ at Asean Hotel Ha Long, Oct 2009 + Organized “ Comanche and Vietnam Tourism Association Signing Ceremony “ at Life + Heritage Resort Hoi An, Sep 2008 - Pre Openings : + Setting up “ Blue Bay Muine Resort& Spa ( 4 star )”, Mui Ne, Phan Thiet, 2014 + Setting up “ Green Heaven Hoi An Resort ( 4 star )’’, Hoi An, Quang Nam, 2013

1) Assistant Manager(Sept 2003-Sept 2006) - Duxton Hotel Saigon, 4 star, 80 rooms - 116 Nguyen Hue Dist 1, HCMC - Job description: + In charge of daily Front Office Operations, supervising the activities of Front Desk, Concierge, Reservation, Operator and Bell Station + Responsible for ensuring that all aspects of the Front Office operations to maximize sale, guest satisfaction, associate satisfaction, and profit. + In charge of Front Office Quarterly Training Activities and Training for new staff + Writing the Front Office Operating Manual ( Front Desk Session ) + Dealing with guest complaints and comments + Coordinating the Hotel Emergency Reaction and Evacuation Plan + Inspecting the property and services 2) Night Duty Manager(January 2007 – August 2008) - Sheraton Saigon Hotel and Towers, 5 star, 80 Dong Du, Dist.1 , HCMC - Job description: + In charge of the whole Hotel operations in night time. Receive and solve any issues happened during shift from all departments of the hotel as the highest in charge manager. + In charge of Front Office activities and operations. + Supervising the Night Auditing and Close day process + Collecting and Preparing all the necessary reports for Daily Management Briefing + In charge of command and coordinate the Hotel Emergency Reaction plan and Hotel Emergency Evacuation Plan. + Dealing with all guest complaints and comments, Inspecting the property during shif 3) Marketing & Project Manager(September 2008- October 2010) - Comanche International Ltd Unit E-F, Muangthai- Phatra Office Tower, Rachadapisek Road, Huaykwang, Bangkok,Thailand. -www.comancheinternational.com - Job description: + In charge of setting up and establishment of Comanche International Vietnam Ltd as a sister company of Comanche International Ltd, Bangkok, Thailand. + Responsible for the company operations, Sales and Marketing strategy, Activities, Budget + In charge of the Brand Recognition Program. Organize the Seminar and Group DemoPresentation of Comanche System in North, Central and South Vietnam. + In charge of Project Management, Supervising the training, installation for the customer in Vietnam, in charge of Front Office, Call Accounting System and Point of Sales Training and Installation. In charge of Hotel Setting up- Rooms Division + In charge of Supporting and Co ordinate the supporting from Head Office for customers in Vietnam. + Responsible of Demo- Presentation of Comanche Software for the annual Thai Software + Exporters Association Event in Hanoi and HCM sponsored by Thai Software 4) General Manager (December 2010- August 2011) - Cuc Phuong Hot Spring Resort and Spa, 4 star – 72 rooms - Dong Tam Village, Nho Quan , Ninh Binh Province - www.cucphuongresort.vn - Job description: + A General Manager my main duty is to develope and align system to optimize productivity and efficiency as all staff are local and lack of training nor knowledge. + I was responsible for ensuring that all aspects of the resort operations to maximize sale, guest satisfaction, associate satisfaction, and profit. Reset up the Restaurant and created new Menu, interviewed and hired a F& B Director to bring new concepts, service and products. Training was also intensified especially English to target the foreign market ( French, German, Australia and the US ) + I handled guest’s complaints, difficult situation and emergency. Actively enhanced Public and Guest Relations activities in the Resort. I also coached, counselled, trained and mentored managers and supervisor to enhance leadership foundation in the resort. 5) General Manager(November 2011 – October 2013) - Eureka Linh Truong Resort, 3 star, 280 rooms - Hoang Truong, Hoang Hoa, Thanh Hoa Province - www.eurekaresort.vn - Job description: + I trained all staff of F&B, Front Office and House Keeping to ensure the service meet 4 star standard and maximize guest’s satisfaction. + A Spa and Beach front Spa were also set up to maximize revenue and diversify the Resort products. + As part of Restructure Plan, the effective two-way communication was set up successfully reaching all departments, guests, management, staff and stock holders + Other responsibilities were writing all forms and SOP, writing Emergency Reaction Plan, Resort Rules and Regulations, Employee Handbook, consulting and drafted the Internal Auditing Program, giving consult the Financial Controller on Income and Cost Control. Handling complaint and dealing with difficult situation. + As the result of all efforts from staff and myself, we hit the target of 30 billion VNDs just in the summer of 2012 and the revenue grow steadily from that point. 6) General Manager ( Pre-Opening )(November 2013- January 2014) - Green Heaven Hoi An Resort& Spa, 4 star, 80 rooms - Hoi An City, Quang Nam Province -www.hoiangreenheavenresort.com - Job description: + In 3 months time, I worked closely to the builders to give them consults on interior design as we did not hire any interior design companies. + In 03 months time I wrote all the Resort Setting up and Action Plan, Sales and Marketing plan, Handbook, forms, SOP, Resort Sales Kit, concepts and copywrite of the Resort website. Interviewed all the Department Heads, worked with all the suppliers, drafted the Menu, reated all the outlets concept. + The Resort met the Opening Schedule and successfully opened in Feb 2015, and now, it was rated one of the best hotels and resorts in Hoi An by Tripadvisor. 7) General Manager ( Pre-Opening )( February 2014– August 2014) - Blue Bay Mui Ne Resort& Spa, 4 star, 85 rooms - Suoi Nuoc Beach, Mui Ne Ward, Phan Thiet City, Binh Thuan Province - Job description: + My main duty is to plan and write the Resort Setting up schedule and Action Plan. I also wrote the Sales and Marketing Plan 2014- 2015, the Resort Employee Handbook, all the SOP ( Standard Operations Procedures ), forms and Training Program, the content and concept of Resort Sales Kit and Website, the Emergency Reaction and Evacuation Plan. I also in charge of planning the Pre-Opening and Operations Financial Budget. + With my knowledge and experience from several Pre-Openings which I worked as a free range consultant, I gave consult on the graphic and interior design as well as the Resort landscape. I worked with all the suppliers and subcontractors. I interviewed and recruited all Department Heads, worked with F&B Manager to create the FB Outlets concepts and Menus. 8) Interim Operations Manager(June 2015- September 2015) - The Mille Café - 1000 Beaufort Street, Inglewood. Perth City, Western Australia, Australia - www.millecafe.com.au - Job description: + I am in charge of the daily operations of the restaurant, responsible of the menu, food cost, labor cost, rostering, product quality and hygiene. + I am also responsible of Sales, Revenue. Maintain the safe and enjoyable working environment, make sure of food and beverages will be served with the highest standard and quality. Mille café is a casual Italian restaurant therefore my duty is to provide a relaxing, comfortable ambiance and personalized yet friendly service. + Ensuring of the effectively communication between Floor service team and Kitchen team, as a Operations Manager , I have to ensure serving Food and Alcoholic drinks always comply with Western Australia Act of Games, Food and Alcohols 9) Duty Manager(September 2014- June 2015) - Hotel Management Training Sponsored by New South Wales Tourism Authority and Escarpment Group , New South Wales, Australia Practicing Venue: Hydro Majestic Hotel and Lilianfel Resort & Spa - 55-88 Great Western Highway, Medlowbath, NSW, Australia - www.escarpmentgroup.com.au - Job description + I am in charge of daily Front Office Operations, supervising the activities of Front Desk, Concierge, Reservation, Operator, and the Belgravia Lounge. + I am responsible for maximizing guests and staff’s satisfaction, and sales. Beside cash management, rostering products check..etc a big part of my role was to train staff. + I trained the staff on the job aspects and responsibilities of RSA ( Responsible Service of Alcohol ) requirements. As Duty Manager, it was my ultimate responsibility to ensure RSA guidelines were clearly understood and being followed by all customers, the management team and staff. + I was in charge of commanding and coordinating the Hotel Emergency Reaction Plan and Hotel Emergency Evacuation Plan as I am well-trained by New South Wales Fire and Rescue.

- Working long stick with a restaurant-hotel - company. - Work environment friendly and professional - There are good opportunities for advancement at work