Rooms Division Manager tại Pyramid Continental Hotel

9/2018 → 4/2022 (3 năm 7 tháng)

Juba South Sudan

Responsible for Front office, Reservations, Housekeeping, Transportation Welcome and make guests feel important when they arrive at the hotel. Handle guest queries and complaints politely and professionally. Supervise various front office and housekeeping departments in respect of budgets, asset management, stock / stock rotation; purchasing. Manage revenue from reservations and help to set room rates and budget forecasts for the front office and housekeeping departments Cooperate with the sales department Organization of department trainings Coordinate the service and vacation planning Monitor the work of service personnel, hotel security, quality assurance and compliance in terms of special guidelines and hiring new employees. Audits and oversees cash, credit card and other financial tasks carried out in the front office department, as well as working closely with the accounts department on debtors and creditors queries