AM (Senior officer - corporate) tại ANZ Bank

1/2017 → 1/2019 (2 năm )

M plaza- 34 lê duẩn, q1, tphcm

Control business accounts: I manage the accounts of companies in the system. -Control and solves problems about token . -Solve internet banking transactions: these are something wrong in transaction, about beneficiary account , iban, address, amounts, balance... . -Guide customer do transaction via internet banking (local and o oversea transactions): do internal and oversea transactions, . tax... -Control overdue customs declaration: customers have not given declaration customs , they will influence on their oversea transactions. -Solve PPC problems: it is the money when the customer receive from oversea partner. -Check balance and transaction via beam (banking system) -Follow payment status and help customer solve problems in urgent case: customer will call and wants us to push their . transaction or complain about the systems . -Solve payment problems: debit and credit amount in the system or check the payment status

Customer service supervisor tại Biotech Vietnam

1/2019 → 6/2020 (1 năm 5 tháng)

185 sư vạn hạnh, q10, tphcm

CUSTOMER SERVICE SUPERVISOR . The Customer Services Supervisor, is responsible for designing, implementing, and driving success across a high volume inbound and outbound call center and deliver the customer Service by implementing industry standards and best practices to meet or exceed Key Performance Indicators(KPIs). Responsibilities include but not limited to: • Responsible for customer service agents, clinical nurses, hospital and clinical pharmacists • Serves as a point of contact for customer inquiries and resolutions • Effectively carry out call quality coaching processes for all calling groups to enhance patient experience • Serves as a shared leadership resource across multiple programs and areas of responsibilities to drive consistency according to industry standards • Serves as a subject matter expert in the field of contact center management and the day-to-day contact center operations • Communicates organization and functional strategy across the contact center and translates into effective team goals • Establish a set of relevant contact center metrics to validate performance results

General manager tại Poseidon hotel

1/2021 → / (4 năm 5 tháng)

Nha trang

POSEIDON HOTEL (4 STARS) - GENERAL MANAGER 1/2021-NOW - Control all departments in hotel. - Build customer relationship and push sales team (TA and OTA) to get KPI. - Solve problems of restaurant, HK team, protocol and accounting departments. - Give solutions with customer demand. - Solve all customer’s complaint. - Purchasing goods for restaurant and HK team. - Meeting with all leaders and director every week. . – Discuss with directors about plans to get sales KPI. - Hold events for customers and marketing strategy. - Recruit and training new members. - Review salary, bonus, incentives of staff.

EOY

12/2017

Nhân viên xuất sắc nhất

Trương thị chi - Chủ đầu tư (cũ)

Poseidon hotel

Nguyendieuhoa1312@gmail.com - 0987113445