Restaurant Manager - Regional Manager tại Sushi King

12/2015 → 6/2018 (2 năm 6 tháng)

Ho Chi Minh

• Operation: built traning processes; trained staffs; built operation processes, PnL, Stock count, Roster. • Quality control: responsible for service quality, equipment quality. • Safety: food hygiene, equipment and machine in restaurant. • Supervisor in construction, maintenance. • Diversified menu.

Assistant Project Manager tại AORI Ramen

6/2018 → 10/2018 (3 tháng)

Ho Chi Minh

• Operation: built traning processes; trained staffs; built operation processes. • Quality control: responsible for service quality. • Safety: managed equipment, tools and inventory; periodically checked the quality of machinery and equipment in the restaurant. • Supervisor in construction.

Setup - Project Lead - Managed Operation tại Bonchon Chicken

8/2019 → 4/2020 (8 tháng)

Ho Chi Minh

• Operation: built traning processes; trained staffs; built operation processes; built staffs assessment criteria for each position. • Quality control: responsible for food quality, service quality. • Enhancement: controled labor cost, food cost; optimized operation processes between severerl deparments; set up and standardized the iPOS in the restaurant with more than 2000 items; supported the chef to build working process in the kitchen; reduced the rental cost to 25% during the pandemic. • Marketing: increased the rating from 3 stars to 4.6 stars in Google platform. • Safety: managed equipment, tools and inventory; periodically checked the quality of machinery and equipment in the restaurant. • Legal: obtained Food Safety and Hygiene License; Fire Safety / Fire Prevention License. • Purchasing: supported the Purchasing department to search and compare the item’s quality and price. • Business development: searched, maintained and developed good relationship with customers (solo, group and VIP).

Setup - Project Lead - Managed Operation tại Seoul Galbi

3/2020 → 7/2020 (4 tháng)

Ho Chi Minh

• F&B Consulting: restaurant concept, menu development planning. • Marketing: built in house marketing team, created marketing strategy and marketing plan, executed marketing activities for the target customer groups. • Operation: built recruitment processes, operation processes, trained successor manager generation; developed work roster. • Legal: obtained Food Safety and Hygiene License; Fire Safety / Fire Prevention License. • Enhancement: optimized operation costs, operation processes, reduced labor costs, inventory costs. • Planning: created business plan to call for investment from new shareholders; diversified menu. • Transforming the business model during the pandemic: intergrated with several delivery apps; changed menu and concept; diversified social platform interactions.

Setup - Project Lead - Operated Industrial Canteen tại VNG- Ecopark Evergreen

6/2020 → 1/2021 (7 tháng)

Ho Chi Minh

• HR: built recruitment processes, interview questionaire and job descriptions, directly interviewed and recruited staffs; developed staffs assessment criteria for each position; monitor and evaluate staff capacity • Purchasing: searched and negotiated contract with suppliers; directly checked the quality of goods • Operation: built kitchen operation processes, allocated staffs; set up menu on the portal system every day (OA system, online purchase system, presentation system); created and updated item code for accounting department every week; checked the overall quality of the payment system, the daily sales system • Enhancement: built menu with chef (12 new dishes every week); built and managed e-payment processes; compared data of PnL, FoodCost, LaborCost, Revenue, partner service fees • Customer support: supported customers in e-payment (account access, OA access, purchase, exchange, refund...) • Legal: obtained Food Safety and Hygiene License; Fire Safety / Fire Prevention License • Quality control: built daily quality control processes • Planning: created monthly and quarterly business strategy • Business development: consulted and provided party services on request

Oh Hyun Jun - Director

Seoul Galbi

seoulgalbihcm@gmail.com - (028) 3620 2870

Lê Nhật Minh - Projrect Manager

AORI Ramen

mivh1892@gmail.com - 0936999683