PROJECT COORDINATOR tại NEXTGEN IT SOLUTION

2/2021 → Hiện tại

HỒ CHÍ MINH

Determine and define project scope and objectives • Predict resources needed to reach objectives and manage resources in an effective and efficient manner • Prepare a budget based on the scope of work and resource requirements • Track project costs in order to meet budget • Develop and manage a detailed project schedule and work plan • Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress • Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables • Utilize industry best practices, techniques, and standards throughout entire project execution • Monitor progress and make adjustments as needed • Measure project performance to identify areas for improvement

SALES TRAVEL AGENCY tại Muine Bay Resort

4/2017 → Hiện tại

HỒ CHÍ MINH

• Research and identify demands of the Leisure market, advise the senior management for tactics that may enhance the business result and gain loyal partnership. • Follow up the sales figures of the market, sort out any occurring issues upon delegation, and report to the senior management. • Keep contact with ex-clients, build & strengthen relationships with new clients to enable future bookings. Act as the bridge between the resort's management boards and partners/customers. • Ensure that all internal procedures and policies are obligated, as well as maintain good collaboration with related departments. • Compose daily, weekly and monthly reports about the in charge markets, with detailed statistics and fluctuation, from that to recommend plans to manage the situation. • Observe the movement of competitors and report with suggestions to the senior management. • Plan and carry on the sales agenda of the managed accounts: sales calls, telesales, partner's regular entertaining... to ensure a strong relationship with partners, clients, and customers.

SALES E-COMMERCE tại Muine Bay Resort

3/2018 → Hiện tại

HỒ CHI MINH

• Handle OTA accounts ( Agoda, Booking.com, Expedia, Trip.com , Traveloka,....) through the internal extranet, including following OTA promotions, allotment, rate plan, contents and other issues related to these accounts to maintain the revenue from this market segment • Handle all issues related to OTA booking: guest feedback, complaint, requirements, communicate with the guest and monitor competitor activities. • Establish new market and maintain existing business accounts through the preparation and execution of action plans for OTA and a part of other markets. • Supervise, carry on, and evaluate SEO, google ad words, online Ads, GDN campaigns. • Solicit and close business according to established parameters. • Report as required on sale activities and successes.

ASSISTANT DIRECTOR OF SALES AND MARKETING tại Muine Bay Resort

9/2019 → Hiện tại

HỒ CHÍ MINH

• Drawing up the marketing plan annually with Deputy General Director (including business segment given). • Manage the operation of the representative office including sales, administration, and training. • Closely observe matters pertaining to competition (sites, prices, services offered on a regular basis – monthly or more often if need to be). • Promote the hotel as often as possible through entertaining, conduction, site inspections, presentation of the hotel. • Pay visits to former, existing, and potential clients in view of entering into contracts with them, especially commercial accounts. • Define precisely guest requirements and ensure that the guest services offered correspond effectively to their request. • Support the operation within the sales & marketing department regarding inflow–outflow documents and/or other administrative duties.

SPECIALIST FOR OFFICE WORD AND EXCEL

9/2017

Completed the requirements to be recognized as a Microsoft Office Specialist for Office Word and Excel

Ms. Vu Thi Lan Ngoc - Representation Office Manager

Muine Bay Resort

saleadmin@muinebayresort.com - 02839209900