2006- 2009 : Phan Chau Trinh High school – Danang city Diploma – 06/2009 2009 – 2013: University of Foreign languages – Danang city Bachelor’s degree – 06/2013 Major: English 07-2014: Passed in N3 degree of JLPT (Japanese Language Proficiency Test)

• Good communication and presentation • Computer skills: MS Office –intermediate 3 years: Word, Excel, Access, PowerPoint… • English and Japanese communicative experiences: nearly 5 years Working experience in Vinpearl Premium Resort Danang as an English and Japanese staff, in Apollo English Center Danang as English Class assistant and in Danang Tourism Promotion Center as a Tourist Ambassador. • Independent working and GSA skills: Good guests taking care staff. • Responsible, self-motion and good problem solving. • Good Time management • Good consulting and negotiation

05/2009 – 04 /2013: Position: Tourist Ambassador at Danang Tourism Promotion Center Main duties: - Further information providing for tourists who come Danang from other nations by Costa ships. - Coordinating with other companies (Taxi companies, Saigon Tourist, …) in bringing the best services for tourists. Achievement: - Establishing, organizing and bringing good images of Vietnam culture and humans to tourists. - Helping increase Danang’s tourism potential. 10/2011 – 04/2013: Position: English class Teacher’s assistant at Apollo English Center Main duties: - Supporting Foreign teachers in teaching, managing and working with children. Achievement: - Helping foreigner teachers effective in bringing people to the awareness of good educated method. 11/2013 –Present: Position: Guest Service Associate – English and Japanese staff at Vinpearl Premium Resort Danang - Vingroup Main duties: - Coordinating with other departments in bringing the best services for customers and guests. - I am responsible for solving all problems/requests related to Japanese Guests. - Working with guests from other nations, doing check in/check out process and further information providing for them. - Recruiting and training new staff about skills in working. - Adjoining other activities held by Human Resources Dep’t or Front Office Dep’t out of work shift. Achievement: - Establishing successfully the friendly, useful, warmly welcome image of the company. - Helping the company increase occupancy in 2013 till now. - Building, organizing and making good relationships with colleagues as well as guests. - I together with my department received a lot of prizes with contributing excellent ideas to bring benefits for my company as well as prizes of other activities out of work shifts. - I am listed as a good and enthusiastic staff for months of Deparment.