PA supervisor, Room supervisor tại Intercontinental Da Nang peninsula resort. Shilla Monogram Quang Nam Da Nang.

6/2014 → 6/2022 (8 năm )

Bán đảo Sơn Trà

Experiences gained: - Setup VIP before guest check-in - Setup special requests from guests before check-in. - Clean and set up the room according to the standards of the hotel. - Planning and training for the staff according to the standards of the hotel. - Proficiently use machines of public area to polishing the floor, clean the floor by brush machine, and other machines. - Knowledge and understanding of the department's work. - Working in teams and setting important goals to serve the guests. - Dividing specific tasks in the team to ensure the quality of the general goals - Managing the equipment in the room, checking the quality of equipment in the room. - Solving problems from guests’ requests quickly. - Checking guests’ check out - check-in. - Check and refill minibar. - Cleaning sequence and turndown service. - Adding the items to the room. - Managing warehouse of cleaning tools, fabrics, chemicals. - Driving and maintaining electric vehicles - Proficient in Opera and Cadena.

HONORS & AWARDS

5/2015

2015: the best employee of March-April 2017: - Successful in serving APEC in October - Excellent employee at the beginning of 2018 - Excellent employees at the end of 2018 - Excellent staff at the beginning of 2019 - Receiving English for Housekeeping Certificate

Lê Thị Phương Thảo - Executive housekeeper

Shilla Monogram Quang Nam Da Nang

0935783030 - 0935783030