Waitress – part-time job tại Cine Restaurant

9/2015 → 9/2016 (1 năm )

Quy Nhon City, Binh Dinh, Vietnam

Serve dining guests in all areas, specializing in seafood. Outlet daily serves 200-250 covers

Waitress – part-time job tại Hai Dep 2 Restaurant

10/2016 → 11/2017 (1 năm 1 tháng)

Quy Nhon City, Binh Dinh, Vietnam

Serve dining guests in all areas, specializing in seafood. Outlet daily serves 100-120 covers

Waitress – part-time job tại Victory Restaurant

1/2018 → 4/2018 (3 tháng)

Quy Nhon City, Binh Dinh, Vietnam

Serve dining guests in all areas, specializing in seafood. Outlet daily serves 120-140 covers

Assistant Manager tại Square Restaurant – 150 settings

5/2018 → 9/2018 (4 tháng)

Quy Nhon City, Binh Dinh, Vietnam

Overall, in charge of the restaurant in all areas, specializing in seafood. Outlet daily serves 80 covers • Recruited, trained, and supervised staff – 8 staff • Interviewed casual • Controlled and ordered beverage stock & dry good

Sale Executive tại Tuan Phat Furniture Company Limited

7/2021 → 12/2021 (5 tháng)

Quy Nhon City, Binh Dinh Province, Vietnam

Direct report to company directors. In charge of customer service, telesales call & direct sales with data provided by the director. Involve in the whole process from measuring, 3D Design to assembling.

Outlets Supervisor cum Event Specialist (Unit Head) tại Anantara Quy Nhon Villas & Avani Quy Nhon Resort

10/2018 → Hiện tại

Quy Nhon City, Binh Dinh Province, Vietnam

Daily in charge of outlet operation (All-day dining & Fine dining, Pool bar lounge, In Villa Bar & In-Villa Dining). Directly report to Cluster Food & Beverage Manager and partly to Complex General Manager. Manage a team of 11 team members: up to 60 team members for functions and events. • In charge of organizing events: Wedding, team building, gala dinner, birthday party, family gathering from concept proposal to execution for up to 380 guests • Coordinate with other departments for executing Banquet and Events • Weekly Update to General Manager regarding groups & events lead • Coordinate with sales, clients, and other departments for banquet & events • Scheduling for team members and monthly attendance sheet • Order and control inventory via SCM • Training staff according to Anantara Local Operating Philosophy • Conduct monthly inventory for Minibar and Outlets stock • Develop outlet projects & promotions according to Complex F&B manager assignments. Highlighted Achievement: • Awarded “Team Member of the Year 2019” • Sea.Fire.Salt achieved 75% budget for 2020, 2022 aligned 85% budget • Top property Dining by Design sales up to 78 covers/ month • In Villa Bar champion: propose new concept, control cost aligned with budget • In charge of outlet beverage cost control: aligned monthly 20% as budget • FSMS outlets champion: Anantara FSMS score 88% for 2019; 95% for 2022 • LQA Audit score in December 2019 91.5% for F&B Department – Participated in Light Lunch (98.0%) and Drink Service (92.0%) • NPS & GSS of Anantara Quy Nhon Villas achieved as the budget for 2019; 2020, 2021 • Sea.Fire.Salt ranks at top 1 of Binh Dinh Trip Advisor • Participated in Supervisor Development Series 2019 – 12-courses to develop supervisor competencies. • Top Food and Beverage Seller for the month of Aug, Sep and Dec 2019

Aptis General Certificate

8/2018

British Council

HSK 4 Certificate

8/2018

Haban University Score 279/300

ServeSafe Food Handler Certificate

4/2020

National Restaurant Association, ANSI Accredited Expired by 16/04/2023

Team Member of The Year

12/2019

Team Member of The Year of the Complex Anantara Quy Nhon Villas & Avani Quy Nhon Resort - This is the award for an Individual, who has the best performance. Nominated by Department Head and voted by Executive Committee.

I Mawa Wayan - Executive Chef

Avani Cam Ranh Resort & Spa

imawa@avanihotels.com - 0325308698

Le Nguyen Hai - Director of Food and Beverage

Avani Cam Ranh Resort & Spa

hle@minor.com - 0977684839