EDUCATION Bachelor of Business Administration – Tourism and Hospitality Management for Hochiminh University for Foreign Language and Information Technology (HUFLIT), 2007-2011, graduated in October, 2011. SKILLS • Language skills: English: Upper – intermediate Japanese: Beginner • Computer skills: Microsoft Word, Excel, Power Point, Internet, etc. • Social skill and soft skills: high responsibility, creative, strong team-work and well-organized. INTERESTS • Swimming, travel.

A Bachelor degree of Business Administration - Hospitality Management

SKILLS • Language skills: English: Upper – intermediate Japanese: Beginner • Computer skills: Microsoft Word, Excel, Power Point, Internet, etc. • Social skill and soft skills: high responsibility, creative, strong team-work and well-organized. INTERESTS • Swimming, travel.

Tháng 7-2015 đến nay: Receptionist Công ty: Norfolk Mansion Luxury Apartment Mô tả công việc: - Check in and check out for guest - Be available to assist guest - To handle mail, facsimiles, messages and other special request for guests - Immigrate registration for guest as per the police policy Tháng 9/2012 đến 29-04-2015: Front Office Associate Công ty: Sheraton Saigon Hotel and Towers Mô tả công việc: - Greet and farewell guest. - Get the pick-up transportation list from concierge. - Prepare registration card for guests from this list. - Handle call phones from the airport representative. - Express check in for V.I.P and guests who use hotel pick up services. - Enroll guest to be a loyalty member. - Promptly to customers' inquiries and assists them with their needs. - Promote all the facilities of the hotel and knows the surrounding areas when asked for directions. - Assist concierge counter: keep luggage for check-out guests; make a reservation such as restautant, entertainment show, tour for guest; … Tháng 6/2012 đến 9/2012: Customer Service Associate Công ty: Mekong Development Joint Stock Commercial Bank (MDB) Mô tả công việc: - Deal directly with customers by face to face, telephone or electronically. - Handle and resolve customer complaints. - Maintain customer databases. - Communicate and coordinate with internal departments.

I wish to have a good opportunity to develop my career in your company’s environment.