Operation Director tại Công ty TNHH Skyline Holdings

6/2020 → Hiện tại

Ho Chi Minh

Skyline Holdings covers hotels booking, tours, MICE, inbound, outbound tours and Hotels’ Management. Leading strategic initiatives to rapidly recruit high producing and high potential staff and agents. Cooperate with product team to create new tour packages, tailor-made tour program for VVIP groups, Celebrities, corporate companies Manage and accelerate the financial performance of the office, paying close attention to, and making necessary adjustments to key financial indicators, to maximize profitability Maintain a positive and empowering environment that both challenges associates to reach their potential, and support where needed Implements policies and procedures that will improve day-to-day operations. Ensures work environments are adequate and safe. Oversees manufacturing, purchasing, and sales departments, ensuring each is reaching goals set by departmental and company leadership. Leverage all external and internal partners to generate sales pipeline and enhance sales opportunities with both new and existing accounts. Interpret and evaluate pricing and contracts to ensure proper adherence, mitigate exposure, and eliminate risk, while achieving expected profit margins. Support CEO and Director in developing new projects under Skyline Holdings’ group

Market Manager tại Agoda

4/2019 → 5/2020 (1 năm )

Ho Chi Minh

Develop and sustain strong partner relationships by providing relevant data insights and high-quality consulting services to hotel partners Ensure that partner hotels’ products (content, rates and availability) are consistently optimized to maximize customer conversion Secure seasonal deals and promotions within the guidelines set by management to support the brands’ merchandising and marketing efforts. Continuously promote and develop hotel partners’ high engagement with product: YCS (partner reports, competitive data, key performance drivers), AGP, AGX… Provide coaching to colleagues (peers, Agoda Support Staff) on standard methodologies Uses data to prioritize tasks and maximize Margin Points achievement within their portfolio Achieves individual KPIs with minimal supervision from an Senior Market Manager Ability to build data file based on certain resources for the best consultant result to hotel’s partner

Director of Sales tại Eskept Travel

7/2017 → 4/2019 (1 năm 9 tháng)

Ho Chi Minh

Oversee the hiring, leadership and development of the staff as well as ensure they are properly trained and held accountable to company’s high-performance standards Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of sales in each division to achieve financial objectives. Communicates and explains new directives, policies, or procedures to managers; for maj or changes, meets with entire operations staff to explain changes, answer questions, and maintain morale. Improves customer service and satisfaction through policy and procedural changes. Provide business development and financial management consulting to top agents, helping them make dramatic growth in their personal production and performance Assist Director to push sales, meeting clients and present or bidding to close deals as soon as possible.

Director of Sales & Marketing tại Cam Ranh Bayana Resort

6/2016 → 7/2017 (1 năm )

Cam Ranh

Establish hotel’s targets and recommend action should be taken to reach Implement and update the resort’s website, apply online booking system Develop hotel’s product presentation and project timeline to brand consultancies Explore and brain-storm with corporate identity brand consultancies to define resort’s characteristic and propose to owner and management Develop and supervise hotel brochure & all marketing collateral, including sales kit Train sales associates to ensure that they have the necessary skills to perform their duties with maximum efficiency Supervise sales associates, ensure the correct standards and methods of communication are maintained Maintain contact with local media, digital marketing channels, social network and be aware of their needs and interests Develop the marketing plan and a budget of the S&M department Manage the sales, promotions and public relations functions of the department which will include implementation of the hotel's marketing, sales and public relations activities plan.

Director of Sales tại Mercure Phu Quoc Resort & Spa

10/2014 → 5/2016 (1 năm 7 tháng)

Phu Quoc

Recruit, setup and develop Sales, Marketing and Reservation Team Set and manage to meet the maximum strategic objectives, sales target, budget revenues and market share in relation to current standards, industry, destination, competitor and economic trends Plan and attend international tourism exhibition, represent hotel to direct discuss to client at International – Asian Tourism Exhibition Fair; advertising and promotion activities including print, online, electronic media, and direct mail Direct forecasting activities and sets team, individual performance goals accordingly Create sales & marketing offer to promote for summer, winter, short and long holidays Work with Marketing to create opening marketing collaterals: factsheet, presentation, Banquet and Meeting Package, Resort Description, Press Release… and meet brand guideline. Achievement: - Successful opened resort in August 2015, under Accor Management - Achieved 40% in occupancy, $90 in ADR. $860,000 in revenue for 2015 - Completed series and leisure business with approximately revenue at $480,000 in 2016 - Reach 85% of monthly forecast in first quarter 2016 - Recruited and trained 2 reservation staffs, 1 Sales staff under Accor standard

Assistant Director of Sales tại Sheraton Nha Trang Hotel & Spa

7/2013 → 9/2014 (1 năm 2 tháng)

Ho Chi Minh

Participate actively in preparation and planning of the Annual Marketing Plan, Room Revenue Budget, Departmental Objectives and other costs related to the Annual Budget Participate in trade shows, conventions and promotional events within the hotel, the industry and customer organizations as necessary Conduct development and performance reviews, identify key personnel for further development and structured career path Support and actively sell all revenue centers of the hotel including Catering, Restaurants, Bars, Spa, transportation and other hotel services Plan and execute a series of familiarization tours for travel agents, airline staff tour operation, convention organizers, meeting Planners, incentive operators and other industry personnel Ensure all associates have a high level of product knowledge and communicate in the brand voice so they are able to explain service and facilities to clients as required Deliver enthusiastic, positive, helpful and respectful client communication, ensuring precise and effective information transfer. Looking after Wholesales/OTA segment from Oct 2012 such as Expedia, Agoda.com, Booking.com, Rakutan, Hotelbed.com. Also look after oversea Travel Agent such as TUI, Kuoni, DerTour and GTA. Achievement: - Achieved 140% of group and event revenue for Q1, 2014 - New business converted Q1, 2014: 70% - Increased by 120% - $130% revenue of OTA/ B2B segment in Q1, 2014 - Trained and developed 1 Sales Coordinator to Sales Executive in 6 months - Trained and developed 1 Sales Executive to Senior Sales Executive in 6 months - Success recruited 1 new Sales Executive in 2013 - Mentored 1 Sales Executive and 1 Sales Coordinator to meet their development goal in 6 months.

Business Development Manager tại Sheraton Nha Trang Hotel & Spa

2/2010 → 6/2013 (3 năm 4 tháng)

Ho Chi Minh

Responsible for Corporate segment in Sheraton Nha Trang sales’ team: To build up the client’s awareness and interest in Sheraton Nha Trang’s product and facilities. By educating client, persuade them to put their intention to Sheraton other than competitors in town. Keep the row of new booking come to hotel to reach annual revenue goals. Establish a regular core pattern for sales call to key and prospect accounts. Actively source new accounts and develop existing accounts by monitoring account activities and make adjustment when necessary, that will meet the yield objective. Anticipate guests’ needs through observation and offer prompt, efficient services either personally or through effective communication with internal and external guest. Analyze the activities of competitors, including their customer base, with the aim of developing and securing new business and providing market advantage Achievement: - Developing from 1,682 contact in 2011 to 3,346 contacts as of Aug 2012 - New business converted 2011: $280,000 out of total revenue achieved $440,000 - New business converted 2012 – June: $210,000 out of total revenue goal of $549,000 - Achieved 100% of 2012 goal: $536,350 - Trained and developed 1 sales coordinator to Sales Executive in 6 months. - Trained and developed 1 sales coordinator to Executive Secretary to Director of Sales & Marketing - Success recruit 1 new sales coordinator in 2013 - Mentoring 2 Sales Executive to meet their development goal in 6 months.

Sales Executive tại SHERATON SAIGON HOTEL AND TOWERS

7/2007 → 2/2010 (2 năm 7 tháng)

Ho Chi Minh

Responsible for building and strengthens relationships with existing corporate accounts. Current looking after almost hundred accounts of maj or industry such as Technology, Telecom, Garment, Construction, Manufacturing, System, Network, Electronics… Responsible for acquiring new businesses to hotel in the same segment to expanding market share. Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc… and knows how to sell against them. Effectively develops relationships within community to strengthen and expand customer base for group/catering sales opportunities. Be a champion of loyalty programs to maintain loyalty customers to company, maintain market share from others.

Remi Faubel - Accor General Manager

Khách sạn Novotel Nha Trang

remi.faubel@gmail.com

Debbie Chee - Director Of Sales & Marketing

Four Seasons Resort The Nam Hải

debbie.chee@fourseason.com