Guest Service Agent tại Movenpick Living West Hanoi

9/2024 → 11/2025 (1 năm 2 tháng)

Hà Nội, Việt Nam

- Handled daily front office operations including check-in/out, payments, guest profiles, and reports. - Maintained accurate documentation and coordinated information across departments. - Supported HR-related tasks, including organizing internal employee events, assisting new employee onboarding, guiding new staff, and handling administrative documents. - Developed strong communication skills, attention to detail, and the ability to work efficiently under pressure.

Thực tập sinh Nhân sự tại Global E-learn

1/2023 → 5/2023 (3 tháng)

Hà Nội, Việt Nam

- Gained foundational HR knowledge through supporting recruitment (screening, scheduling). - Assisted with HR documentation: onboarding forms, employee files, attendance updates. - Supported basic HR reports and administrative tasks.

Receptionist tại Peridot Grand Boutique Luxury Hotel

9/2023 → 9/2024 (1 năm )

Hà Nội

- Perform tasks related to checking in, checking out, welcoming guests staying at the hotel, etc. - Receive & answer all phone calls through the front desk - Carry out payment procedures for rooms and other hotel services (if guests make payment through the front desk) - Guide and provide information about available hotel services to guests staying, as well as calling customers - Receive & respond to customer requests - Ensure the image is always beautiful, clean, and professional, in accordance with the hotel's regulations regarding the front desk for customers & partners. - Perform other tasks assigned by superiors

Front Office Trainee tại Capella Hanoi Hotel

5/2023 → 8/2023 (3 tháng)

Hà Nội, Việt Nam

- Welcome and serve the welcome drinks to the check-in guests. - Serve afternoon tea and alcohol beverages in the evening to the in-house guests. - Update and declare the guests' residence information on the system. - Handle the guests' inquiries and requests for the hotel information.

Cashier tại Nhà hàng Hải Sản Phố

9/2022 → 1/2023 (4 tháng)

Hà Nội

- Implement the order payment process and manage cash flow - Issue e-invoices on request

Front Office Trainee tại Melia Bavi Mountain Retreat

6/2022 → 9/2022 (3 tháng)

Hà Nội, Việt Nam

- Implement the reception and check-in process. - Receive outside calls to the hotel and internal call to handle guests' request. - Do paper work and make daily reports.

MOS Microsoft Powerpoint (Office 2016)

7/2022

MOS Microsoft Powerpoint (Office 2016)

MOS Microsoft Excel (Office 2016)

7/2022

MOS Microsoft Excel (Office 2016)