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Từ 1 đến 3 năm
Nhân viên
12 - 20 triệu
HCMC
N/A
N/A
Quản lý, điều hành
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Đại học Tôn Đức Thắng
Quản trị Kinh Doanh - Đại học
2013 → 2017
Kĩ năng
| Quản lý | |
| Kỹ năng bán hàng, phục vụ khách hàng | |
| Tổ chức công việc |
Kinh nghiệm làm việc
Chuyên viên Chăm sóc Khách hàng tại Công ty Cổ Phần Vinhomes
7/2020 → / (5 năm )
Hồ Chí Minh
- Receive and handle customer requests, complaints, complaints directly or through other interactive channels (email, chat, phone) - Conduct inspection according to the list to ensure the quality and beauty of the building/apartment - Periodically report incidents and damaged equipment of the building and in the apartment to relevant departments to coordinate handling - Coordinate with the building technician to witness damage to the building system, take over after the contractor/technical department has fixed and repaired. - Conduct construction acceptance test and handover the Apartment in accordance with the approved handover standards and schedule - Coordinate with the Chief engineer of the building to control the application for construction permit, discuss with residents about the repair items so as not to affect the structure of the building. Consulting to adjust the options in accordance with the regulations and general aesthetics of the Area. - Supervising the entire construction process, managing records and documents related to construction approval in the Area - Regularly visiting and surveying residents' opinions - Monitoring and controlling customer's debt, ensuring debt within the allowable range - Fully, accurately and timely update customer's information into the management system - Maintain good relationship with organizations in the building and local authorities - Immediately report to upper management any unusual difficulties and problems that arise to have a thorough and timely handling plan - Make periodic reports as required - Train new employees
Guest Service Officer tại VIVA LAND INVESTMENT & DEVELOPMENT JOINT STOCK COMPANY
5/2022 → Hiện tại
Hồ Chí Minh
- Developing Standard Operating Procedures to collect, handle complaints, responses, queries from customers - Advising and proposing the corporate leadership on improving quality of services and products in a continued manner - Planning budgets and expenses for Customer Relations and for implementation thereof. - Managing and assigning tasks to staff - Developing rules, standards, working attitude for staff; Training and improving professional skills. - Coordinating with related departments in handling Guest Service related issues well (house handover, maintenance, security, landscape, etc.) - Work out SOP for certain functions of administration. - Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure - Ensure all members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service - Facilitate a positive customer experience in partnership with cross-functional teams. - Ensure facility and office upkeep and maintenance and sufficient supplies to provide good working conditions, ensure smooth office operation. - Track stocks of service supplies and place orders when necessary - Look for suppliers, vendors, research, price, purchase/rent and control work space, stationary, furniture, equipment and supplies. - Serve as point of contact with vendors and administrators - Other tasks assigned by superior from time to time
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