F&B Service Internship tại Hotel Steffani

1/2018 → 4/2018 (3 tháng)

St. Moritz, Switzerland

- Familiarized with restaurant system operations, quickly mastering processes and procedures to efficiently serve guests. - Observe, learn and catch customers’ taste well. - Improve English Communication Skills and Quality Guest Service Skills.

F&B Service Internship tại Renaissance Lucerne Hotel

4/2018 → 7/2018 (2 tháng)

Luzern, Switzerland

- Restocked mini bar items for 87 hotel rooms daily. - Delivered breakfast service to 500+ guests daily with an average rating of 4.5 stars to achieve customer satisfaction. - Ensured adherence to Marriott's 5-star service standards.

F&B Service Internship tại Hoti’s Seerestaurant Pauli

1/2019 → 7/2019 (5 tháng)

Gersau, Switzerland

- Working independently and effectively at the more than 60 seat restaurant. - Conducted quality checks on 200+ meals for accuracy and presentation, ensuring 95% satisfaction rate from customers. - Improve German Communication Skills in the F&B Service section.

Guest Service Agent Trainee tại The Mira Hotel and Convention Center

9/2020 → 12/2020 (2 tháng)

Binh Duong, Vietnam

- Updated customer accounts with add-on room charges, including minibar use and room service bills. - Immediately adjust to and become accustomed to a completely new working environment culture, guaranteeing that work is consistently accomplished at 100% of its potential. - Improve in both Vietnamese and English in writing emails and answering phones from guests.

Restaurant Manager in Training tại HTMi Hotel and Tourism Management Institute Switzerland

8/2021 → 12/2021 (3 tháng)

Sorenberg, Switzerland

- Scheduled duties in service for more than 100 students and keep the restaurant operating in top condition to serve meals to students and teachers. - Monitored inventory of restaurant and coffee shop items to ensure sufficient stock levels. - Supported students whenever the restaurant was used for school events.

F&B Service Internship tại Co Chin Chin Bistro Restaurant

1/2022 → 1/2023 (1 năm )

Zurich, Switzerland

- Coordinated with the kitchen staff and other service staff to ensure prompt delivery of food & beverages, ensuring on-time order completion by 95%. - Delivered exemplary guest service to over 60 customers during 1 dinner per service staff, achieving a 90% satisfaction rate. - Self-taught operation and reservation system.

Excellent Academic Achievement at BSc Level

12/2021

Award for students with outstanding academic achievements and achieving First Class honours degree