IT Service Delivery Manager tại TNEX DIGITAL FINANCE PLATFORM AND SERVICES JOINT STOCK COMPANY

7/2022 → 1/2023 (6 tháng)

Hà Nội

• Rollout and manage end-to-end Service Management best practice policies, processes, and procedures to enhance the control and maturity of IT Service Delivery • Responsible for the overall transition of new or changed services into BAU • Design, deliver and manage the Service Introduction, Design & Transition processes, and the overall governance, ensuring these are communicated and followed throughout the IT function and the business. • Lead Service Reviews with business stakeholders and key suppliers/partners • Create & manage the service delivery service improvement plan • Manage priorities, risks, and issues to deliver the target operating model within the agreed timeline • Manage and monitor System Incident following the SLA • Design and support the Problem Management processes by ensuring that the root cause analysis and prevention are conducted, delivering actions to a conclusion in a priority and time drive approach, including risk management and development of KPI's • Ensure Service Management processes are fit for purpose, ensuring an efficient and effective driven approach and continues service improvement in IT service delivery • Responsible for ITIL Service Management toolset to ensure ROI and drive continuous improvements through automation and analytics • Ensure that CAB is effective and efficient • Ensure fit for purpose Release Management processes and procedures, liaising with all stakeholders in timely communications and the management of risks and issues • Ensure appropriate risks and issues are escalated in a swift manner to the BOM • Adhere to Risk Management policy and procedures, including reporting of incidents or breaches.