Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Nguyễn Thị Hằng
311 Lượt xem hồ sơ
Nữ, 07/07/1990, 34 tuổi
8/142, phố Xuân Đỗ, phường Cự Khối, quận Long Biên, Hà Nội
Cập nhật: 19/07/2024
Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 1 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 10 đến 20 năm
Trưởng bộ phận/ Trưởng phòng
20 - 30 triệu
Hà Nội
Tiếng Anh (Giỏi), Tiếng Hàn (Trung bình)
5 sao
Khách sạn/ Khu căn hộ
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Accor Academie Online University
Reservation & Revenue The Basics - Khác
2013 → 2013
CERTIFICATION
Accor Academie Online University
Accor Hotels Rates & Programs - Khác
2013 → 2013
CERTIFICATION
Accor Academie Online University
Opera E-learning - The PMS Opera - Khác
2013 → 2013
CERTIFICATION
Hanoi University
English Major - Đại học
2008 → 2012
Kĩ năng
| Tin học văn phòng | |
| Quản lý | |
| Sáng tạo | |
| Quản lí thời gian | |
| upselling | |
| Kỹ năng bán hàng, phục vụ khách hàng | |
| Tổ chức công việc | |
| Training and Development |
Kinh nghiệm làm việc
Reservation & Instant Service Manager tại InterContinental Hanoi Landmark72 (Managed by IHG)
3/2023 → Hiện tại
Hà Nội
- Control rooms inventory including allocation and reservations toareas of maximum yield and blackout dates - Develop and conduct rooms based marketing activities - Track sales programs/ promotions/ advertising and providefeedback as necessary to relevant departments - Track and establish pick-up trends, occupancy history andmarket segment development to facilitate forecasting - Load and maintain rates in IHG reservation system - Maintain rate in Website - Collate, maintain and distribute relevant information and dataobtained both existing sources (consultants, economicforecasters) and external sources - Prepare weekly sales strategy reports - Conduct market research and analysis - Report and support Director of Revenue for the compilation ofmonthly reports (month-end, forecast, etc.) - In-charge of Revenue management when Director of Revenue isabsent - Ensure staff is properly trained including service expectations,hotel facilities and services, local directions, safety andemergency procedures - Monitor performance and recommend corrective or disciplinaryaction. Alert management of potentially serious issues - Act as central communications point during emergency/crisissituations by having thorough knowledge of emergency, safetyand security procedures
Assistant Account Receivable tại Top A Company
2/2012 → 8/2012 (6 tháng)
Hà Nội
- Assist Account Receivable in checking products, invoices, bills
Telephone Operator tại Hotel de l'Opera Hanoi (Managed by Accor)
8/2012 → 12/2012 (3 tháng)
Hà Nội
- Answer incoming calls, direct calls to guest rooms, staffs, or departments - Place outgoing calls - Receives guest messages and deliver the same to the guest - Respond to hotel guests' concerns or complaints in a timely manner. Make appropriate service recovery gestures according to established guidelines - Act as central point of communication during emergency/crisis situations by having thorough knowledge of phone numbers to public services such as the fire, police, poison control, etc - Proper handling of emergency calls, i.e. fire, bomb-threats, medical and black outs, as per policy and procedure
Reservation Agent tại Hotel de l'Opera Hanoi (Managed by Accor)
12/2012 → 10/2017 (4 năm 10 tháng)
Hà Nội
- In charge of all accommodation bookings, providing hotel facilities information - Using telephone sales & negotiation by email skills to encourage guest to reserve accommodation with the hotel - Process payments and sending confirmation details to customers - Sort out any issues that may arise with bookings or reservations - Provide support to customers
Assistant Reservation Manager tại Mercure Hanoi La Gare Hotel (Managed by Accor)
10/2017 → 12/2021 (4 năm 2 tháng)
Hà Nội
- Responsible for Reservation Manager position to manage Reservation department. - Direct, supervise and monitor operation of the department in achieving objectives of the Department. - Ensure that reservations/groups are fulfilled in a timely manner while meeting all deadlines - Organize and oversee all reservations activities including making sales calls and soliciting new business - Prepare training materials, training schedules, and systems training for the team members - Support hotel sales team in rate negotiation, group quotations - Assist Revenue in the compilation of monthly report, control & update rate - In-charge all revenue tasks for 6 months during Revenue Manager in maternity leave in 2019 - In-charge as Revenue Manager position from Oct 2021
Reservation Manager cum Revenue tại PARKROYAL Serviced Suites Hanoi (Managed by Pan Pacific Hotel Group) - Pre-opening
1/2022 → 3/2023 (1 năm 1 tháng)
Hà Nội
- Set up Filing system, Internal forms, Performance standards, SOPs & Department task breakdowns for reservation team - Update data for Opera pre-opening set-up - Interface with various Departments for setting up Operating guidelines during pre-opening period - Attend all training courses for Revenue management & Reservation system from brand team, conduct necessary trainings for Reservation & Front desk team - Contact OTA & B2B partners for contracting and completion of back-end setup then configure mapping to ensure readiness to go-live - Set up and manage contents, photos, all aspects of rate & inventory on all Online Channels (Brand.com, OTAs, GDS, B2B, etc,.) - Survey the market to set up Competitor set for future pricing strategies - Prepare annual budget, forecast & rate grid for all segments - Implement RM management operations, Reservation processes, procedures and best practice in order to maximize the turnover in accordance with hotel strategies, brand's marketing and customer's needs - Provide daily, weekly and monthly reporting - Identify new revenue opportunities - Optimize and expand distribution partnership - Ensure that all revenue management related systems are maintained
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