GENERAL MANAGER tại HOTEL ARYADUTA MAKASSAR – BOSOWA CORPORATION – INDONESIA

4/2012 → 9/2013 (1 năm 5 tháng)

MAKASSAR – INDONESIA

5 stars property, 224 rooms, 3 F&B outlets, Spa, staff number 253 -Constant business information analysis and researching with executive team an assessment of the competition to stay current with industry trends - Written communication -Motivated responsive willingness and flexibility to serve and help customers -Worked on asset management, new business leads, revenue strategy and enhancement initiatives -Tenacity to drive profit of business acumen leading to a good outcome -Developing strategic business plans that define the hotel’s operational revenue Goals and financial results -Consistently motivating others - recognizing and rewarding employees for good performance -Leading and driven all aspects of the business planning -Kept the hotel competitive standing out of the others -Organized international Conference. APEC March 2013 and CAPDI April 2013 -Top line achievement of best Revenue generation in 16 years in June 2012 -Achievement of best Average Room Rate in 16 years in December 2012 -Achievement of best daily revenue in 16 years in December 2012 -Achievement of best rev Par of the history in December 2012 -Maintain the number one hotel in Makassar during 2012 -Reduction of 20 % manpower in this hotel during 2012 -Innovative hotel management with experiments with new ideas and calculated risks -Implementation of 7 International Buffet for dinner in 2012 -Implementation of international pastry in Makassar of 2012 -Increasing the Average Room Rate and rev Par of 80 % in 9 months of 2012 -Increase the variation market share from 0,99 % to 2,00 % in 2012 -Implementation of 5 stars high standard service during 2012 -Re-negotiation of travel agent and corporate contract in 2012 & 2013 -Implementation of international hygiene procedure and policies in 2012 -Implementation of new high technology (PABX) in 2012 -Innovation with First Implementation of FIDS (Flight Information Data Service) in Indonesia of 2012 -First Implementation of GOBS (Garuda Online Booking Service) in Indonesia of 2012 -Implementation of the first make-up service in house in Makassar during 2012 -Control of the food & beverage cost from 40% to 25% during 2012 -Re-organization of sales marketing department during 2012 -Maintain our government and protocol relationship very well -Implementation of Sauna service at Fitness Center in 2012 -Implementation of new strategy of market promotion in 2012 -Implementation of marketing, provide leadership skills and hotel industry experience to develop strategies like: Modernization of all Marketing & Communication department (SMS, ECommerce, Re- segmentation of standard Magazine) during 2012 -Relationship building and maintained an appropriate level of community affairs involvement.

GENERAL MANAGER POST CONSTRUCTION AND OPENING PHASE tại J RESORT KUDA RAH – J HOTELS & RESORTS (now AMAYA KUDA RAH) – MALDIVES

2/2015 → 7/2015 (4 tháng)

KUDA RAH – MALDIVES

5 stars high-end luxury resort 51 private villas each one with swimming pool and butler service 5 F&B outlets (including night club), banquet capacity 280, Spa, staff number 151 Human resources management: -Hiring of Heads of department and actively support the entire staffing process with strategic recruitment and talent management -Trained the future local Cluster General Manager -Establishment of basic employment rights and obligations for all employees -Coordination of training for employees, customer focus oriented -Quality assurance controls to guarantee high standard guest service, customer experience, service levels -Organization of external and in-house employee training in a collaborative way -Increased the employee engagement in a friendly and professional way -Training through productive, anticipates needs and practical work -Working as team member providing exceptional guest experience -keeping owner informed of the brand initiatives -Types of trainings: Service, Reservations, Reception, Sales, Housekeeping, Lead through assertive, clear and concise communications -Increased management's effectiveness and leadership development by staffing, selecting, orienting, training, facilitation, coaching, counseling, and disciplining managers and team members that creates excellence. -Identified problems, monitor and bring issues to resolution - problem resolution. Marketing Strategy: -Setting strategic direction according to the company vision -Establishing a corporate identity and marketing campaign -Defining the distribution channels and sales -Enforcing customer relationship management -Connecting the hotel on the GDS - Global Distribution System -Business management creating pricing strategies and policies according to the market conditions (yield management) -International market selection - Pre-opening sales targets -Preparation and implementation of the opening ceremony - "Grand Opening". Food and Beverage: -Signature restaurant – fine dining. Finance: -Accurately budget preparation for the Pre-opening phase -Budgeting for the first 12 months hotel's operations -Managing budgets according to international standards and strategic plans of the client -Building a brand that maximizes revenue management in the long term -Implementation of key performance indicators and risk management strategy. -Preparing for inspection, certification and hotel categorization: -Preparation of the property for all types of inspections and controls -Control with risk management checklist, verifies property compliance with legal, safety, operations and labor to minimize claims -Implementation of and preparation for certification of the HACCP system -Preparation of the property for the official categorization by the competent authority -Preparation of the property for inspection by the corporate board of directors -Accountable for all aspects of daily management operations at the hotel.

GENERAL MANAGER PRE & POST CONSTRUCTION AND OPENING PHASE tại THE RAINTREE HOTEL – DHAKA – BANGLADESH

9/2016 → 11/2018 (2 năm 2 tháng)

DHAKA – BANGLADESH

5 stars upscale business property, 41 room suites, 4 F&B outlets, banquet capacity 150, staff number: 108 -Taking advantage of my extensive hotel experience in the Pre-opening and opening phase -Know the entire hotel operations -Lead all capital projects -Recruitment of Heads of departments and the entire staff, identifying behavioral traits -Coordination of training for personnel and promoting employee engagement and staff development through the 5 stages life cycle of the team -Reinforcing value proposition, achieving property objectives and guest satisfaction -Optimize the cost of human resources employed in structure -Optimize working procedures of all HOD through operational expertise, interpersonal communication skills, organizational skills and succession planning -Definition of the operating standards, policies and procedures focus in the philosophy of high standard service delivery - Follow-up -Develop, analysis and implementation of the business plans -Managing, operating control responsibilities and corrective measures, retail and space optimization -Working and taking asset management initiatives with the owner achieving brand positioning and success -Establishing a corporate identity and marketing campaign aligned with brand strategy maximizing sales and revenue optimization -Sales management - Defining the distribution and sales channels to drive revenue -Connecting the hotel on the GDS - Global Distribution System -Creation of the VIP lounge – Continuous improvement -Pre-opening international sales achieving positioning successfully -Boost total sales with OTAs as independent hotel -Preparation and implementation of the opening ceremony - "Grand Opening" -Overseeing, directing and managing the operations of accounting -Worked with revenue management team and demand forecasting to identifies ways to grow occupancy, RevPAR, and market -Budget preparation for the Pre-opening phase -Managing annual budget, cash flow and forecasting results -Budgeting for the first 12 months of the property operations -Budget management according to international standards and strategic plans -Maximized both employees and financial performance – strong analytical skills and consistency -Risk management -Analysis of Financial Statements, increase of financial strength and delivering a return on investment -Established a strong culture service and tenant relations focus in customer service -Make use of my verbal communication, presentation skill and leadership skills to build relationships with commercial partnerships, strategic alliances with local authorities and community leaders -Kept strong public relations and alliance with embassies, social media, costumers, local and foreign companies dealing and negotiating with comfort -Keeping business administration and operational performance through verification and analysis of guest satisfaction systems and financial reports -Ability to lead and train to improve the hotel’s reputation and respond to a complicated situation – problem-solving skills -Motivating employees going beyond expectations -Passionate about guest service providing with the 5 stars segment affinity -Menu Engineering: Selecting Suppliers, Organization Stores -Implementation system of economic calculation, cost optimization and evaluation of the various departments. Analysis of Quality of Guest Services -Redefinition of F & B area with particular attention to revival the gourmet and culinary theme restaurants and executive team events related here -Preparation of the hotel for all types of inspections -Implementation of and preparation for certification of the HACCP system -Preparation of the hotel for the official categorization by the competent authority -Security management in coordination with all departments (property, guest and staff) -UNDSS security clearance implementation - loss prevention -Met commitments through time management and prioritization.

GENERAL MANAGER tại THE SEA CLIFF HOTEL DAR ES SALAAM – PREFERRED HOTELS & RESORTS

9/2019 → 9/2020 (1 năm )

DAR ES SALAAM – TANZANIA

5 stars property 115 rooms, 6 F&B outlets (including casino and night club), banquet capacity 460, Spa, staff number: 180 -New business model - COVID-19 -Redundancy Plan - COVID-19 -Pandemic health measures video - COVID-19 -Provide health safety training for all employees -Established deep-cleaning program -Financial plan - Hotel accounting -Pyramidal analysis per department and salary structure-Formed committee to avoid dummy payment and to collect outstanding -Energetic Enforcement of standard operation procedure -Risk management check list analyzes -KPI and Star System implementation -Saving energy plan -Creation of the sales marketing team -Social media implementation (new web site, fact sheet, videos) -Customer satisfaction and public relation -Lady in red implementation Front Office -Laundry relocation according to the international standard -Security enforcement according to UN and UNDSS.

GENERAL MANAGER - OPENING PHASE - HOTEL MANAGEMENT & CONSULTING tại IOKA HOLDING - HOTEL & SUITES –

1/2022 → 2/2022 (1 tháng)

LOMÉ – TOGO

-PROTEL, BREEZE and D-EDGE implementation -PROTEL VOYAGER web-app for guests to interact -OPTII Housekeeping software to automate the daily room assignment -Recruitment of Heads of departments and the entire staff -Encouraging staff engagement -Budgeting for the first 12 months of the property operations to achieve financial objectives -Financial plan for each department -Pyramidal analysis per department and salary structure -ASSA ABLOY access solution -APPLE WATCH - Wearable Technology in F&B department that efficiently manages guest request -Formed committee to avoid dummy payment and to collect outstanding -Implementation of SOPs -Risk management check list -KPI implementation -Saving energy plan -Creation of the sales marketing team -Advertising profiting the rise of social media platforms to PR the property -Social media implementation -Lady in red - Front Office.

Certificate of Excellence for the year of 2012

12/2012

Aryaduta Makassar - Indonesia 2012 – Gold Circle Award 2012 - International Award from Tripadvisor.com Certificate of Excellence for the year of 2012

International Award from Booking.com

9/2018

The Raintree Dhaka 2018 - International Award from Booking.com