I am a service professional with over a decade of experience in the hospitality industry. I am currently employed as Assistant General Manger with zoolut Stay where I conduct numerous duties such as managing operation developing schedules ordering supplies monitoring inventories and assisting guests. I have a great deal of management experience and am comfortable managing a large staff. My communication and organizational skills are first-rate as I am able to multi-task and value keeping staff informed. I am a consummate service professional and always work to accommodate the needs of hotel guests. I have been told that one of my greatest assets is my gift for conflict management. I would very much enjoy the opportunity to put my expertise to work in running a smooth office environment as your company. I have no doubt you will find my credentials and experience to be top-notch. Please contact me soon to arrange an in-person meeting. I look forward to speaking with you and thank you so much for your time. Sincerely.

Graduated with Hospitality Management at HUTECH - Technology of University HCM City.

Customer service, front Office management, front to back office, Customer service, marketing communication, English business, project manager...

5/2016 ZOOLUT HOTEL • Assistant General Manager •Deliver excellent customer service, at all times, ensuring guests’ comfort and safety.Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail. •Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities. •Manage and maintain the administration of all reservations, cancellations and no-shows, in line with SOPs and the Front Office. •Propose and implement effective marketing strategies to maximise room occupancy levels. Complete all daily administration tasks as required. •Ensure that all bedrooms/conference rooms and areas under your responsibility are checked thoroughly at the end of every shift, confirming that they meet housekeeping SOPs. •Report any faults or damage in any of the bedrooms (or hotel facilities) immediately to the management office. •Monitor and oversee pre-opening, post-opening and maintenance issues and liaise with third-party contractors as required. •Be accountable for all relevant product delivery and stock management (mainly, laundry, cleaning materials and bedroom supplies), including setting stock levels, checking, counting, storage, reconciliation and loss investigation with the FO and housekeeping teams. •Control and manage payment administration (cash, credit cards, online and electronic payments). •Ensure that all members of the team sign in/out on the time sheets at reception and manage absence and lateness, in line with SOPs. •Be responsible for evacuation, in cases of emergency, acting as first point of contact for the team, guests and the emergency services. •Always adhere to all company policies and procedures and Vietnamese laws. •Be involved and contribute at team meetings. •Ensure proper and accurate guest and occupancy reporting to the Ho Chi Minh City Police every evening. •Carry out any further instructions given by the management team and head office.