Assistant Manager tại Italian Restaurant

10/2025 → 7/2026 (9 tháng)

HỒ CHÍ MINH

Supervise the implementation of the rules, customer service, attitude of the staff. Ensuring of all knowledge of menus and way of preparation and all ingredients. Effectively resolved problems and concerns to assure the best guest satisfaction. Developed a task checklist to maximize store cleanliness and operational effectiveness. Arrange working time and workload suitable for each position of personnel. Trained, developed and counseled employees to develop a high performing team. Maintaining all guest folios and input necessary guest preferences to the appropriate fields on the profile. Monitored restaurant continually; taking appropriate action to ensure equal food service standards. Proposal to recognize the good performance of active employees. Evaluating and report employee performance to management. Resolved guest complaints according to policy in a professional manner. Managed the daily function, maintaining the inventory including ordering. Resolved problems/concerns effectively to the satisfaction of all involved parties.

Restaurant Captain tại Pizza 4PS Corporation

10/2017 → 4/2020 (2 năm 6 tháng)

Ho Chi Minh

Managing the complete service delivery of guest individual food beverage services according to standards and procedures. Checking all restaurant areas before, during and after shift, ensuring tables set-up is completed and mise-en place is correctly set. Responsible for the proper preparation and delivery standards for ranges of beverages. Ensuring of all knowledge of menus and way of preparation and all ingredients. Checking VIP reservations, complete their pre-registration formalities. Maintaining all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile. Aid on the floor during entire meal periods and ensure adequate coverage. Ensures outlet staff greets guests in a friendly and courteous manner and explained any specials or promotions. Proposal to recognize the good performance of active employees. Evaluating and report employee performance to management

Restaurant Captain tại Zumwhere Restaurant

4/2020 → 11/2020 (7 tháng)

Ho Chi Minh

Managed the daily function, maintaining the inventory including ordering. Resolved problems/concerns effectively to the satisfaction of all involved parties. Provided prompt, efficient, friendly, and quality service at all times. Trained, developed and counseled employees to develop a high performing team. Managed and assisted kitchen staff in producing food . Monitored restaurant continually; taking appropriate action to ensure equal food service standards. Summarize and draw experience from actual activities to add new standards to suit the needs and tastes of customers. Assisted co­workers when needed in bartending, food prep.

Restaurant Supervisor tại Genshi Yaki Restaurant

11/2020 → 12/2021 (1 năm )

Ho Chi Minh

Maintained service standards on a daily basis in a fast-­paced dining environment. Effectively resolved problems and concerns to assure the best guest satisfaction. Developed a task checklist to maximize store cleanliness and operational effectiveness. Supervise the implementation of the rules, customer service, attitude of the staff. Arrange working time and workload suitable for each position of personnel. Simultaneously ran the dining room and managed to monitor the front desk daily operations.

Restaurant Supervisor tại LA VELA SAIGON HOTEL

1/2022 → 9/2025 (3 năm 8 tháng)

Ho Chi Minh

Effectively manage completion of the proper paperwork for functions and administration. Promoting a positive atmosphere and go above and beyond to guarantee each customer received exceptional. Manages departmental inventories and assets, including par levels and maintenance of equipment, purchase adequate quantities of necessary restaurant supplies To liaise closely with head chef with regard to table services and catering number. To ensure the banqueting associates are supervised in the set up of the function. Overseeing front of house personnel and strives to improve service performance. Ensure guests are satisfied by assisting with serving, seating and communicating with the kitchen and striving to speak to all guest. Resolved guest complaints according to hotel policy in a professional manner.

Employee of the month - 2018

2/2018

Pizza 4P's

Phạm Đức Đông - Restaurant Manager

Tập đoàn Vingroup

dongpham551990@gmail.com - 0377808741