Guest Relation Officer tại Palazzo E-gaming Club

12/2024 → 5/2025 (5 tháng)

Ho Chi Minh City, Viet Nam

Welcomed and engaged high-value guests and VIP members, ensuring exceptional hospitality and a personalized customer experience from arrival to departure. Promoted membership programs, events, and exclusive promotions to new and returning clients, supporting customer retention and club branding. Maintained accurate records of guest information, preferences, and visit history to tailor future interactions and service quality. Collaborated with the marketing and operations team to execute in-house promotions, special campaigns, and customer engagement activities. Ensured that all guest interactions complied with internal policies and confidentiality standards in a high-profile entertainment environment.

Reception/Restaurant/Bar Specialist tại SOJO Hotel Ga Hanoi - ROX GROUP

2/2024 → 12/2024 (9 tháng)

115 Tran Hung Dao St, Hanoi

Assisted guests with self-service check-in/out, ensuring smooth and efficient transactions. Addressed and resolved guest inquiries and complaints promptly to ensure a positive guest experience. Managed POS and PMS systems, ensuring accurate revenue reporting. Promoted and upsold the hotel's signature food and beverage offerings, enhancing guest experiences. Managed daily setup, preservation, and cleanliness of tools and materials before and after shifts. Assisted in maintaining efficient restaurant operations, from service delivery to handling guest inquiries and feedback. Ensured all food and beverages met safety standards, adhering to health regulations and proper reporting.

Waitress tại Cong Vien Nho Restaurant - FLAMINGO HOLDING GROUP

9/2023 → 2/2024 (5 tháng)

36/76 An Duong St, Hanoi

Provided attentive and personalized service by greeting guests according to company standards, ensuring a welcoming atmosphere. Demonstrated knowledge of the menu and preparation times, to recommend dishes and address customer inquiries. Adhered to company policies, safety protocols, and confidentiality requirements, ensuring full compliance throughout each shift. Maintained a professional appearance and upheld service standards, completing all tasks efficiently and to company expectations.

Waitress tại ORIENTAL JADE HOTEL & SPA - ORIENTAL HOSPITALITY GROUP

4/2023 → 9/2023 (5 tháng)

92-94 Hang Trong St, Hanoi

Exhibited exceptional service skills, consistently delivering timely orders, accurate service, and attentive customer care. Effectively managed high-volume service, such as serving breakfast to 200 guests daily, with consistently positive customer feedback. Demonstrated strong problem-solving abilities, proactively addressing customer concerns and maintaining a high level of satisfaction. Maintained cleanliness and organization of the dining area, meeting the restaurant’s hygiene standards. Actively engaged with guests to handle any issues that arose during service, resolving concerns efficiently.

Barista/Cashier tại LET'S CAFE

4/2021 → 4/2023 (2 năm )

46C Pham Ngoc Thach St, Hanoi

Efficiently prepared and served a variety of beverages, adhering to strict quality standards and ensuring timely delivery. Delivered personalized customer service by offering product recommendations and successfully upselling promotional items. Maintained precise sales records and handled cash transactions with 100% accuracy throughout employment. Contributed to a smooth and efficient operation, meeting daily sales targets and customer satisfaction goals.

Nguyễn Lưu Quang - F&B Manager

Khách sạn sạn 5 sao The Oriental Jade Hotel & Spa khai trương tháng 4/2019 (thuộc Tập đoàn OHG)

Lquang88@gmail.com - 0982606525