General manager tại Sala grand Tuy hoa hotel

3/2023 → Hiện tại

Tuy Hòa - tỉnh Phú Yên (cũ) Đắk Lắk

Oversee full hotel operations and business performance Maintain high service standards and ensure guest satisfaction Lead multi-department coordination and organizational execution Manage P&L, budgeting, and cost control to ensure strong GOP performance Successfully exceeded KPI targets by 120%. Profit: 48%. Improved operational workflow, menus, and guest service flow during the F&B expansion project.Achieved F&B revenue of 25% of total revenue. Drove strong revenue performance while ensuring profitability throughout operations Sustained top ranking performance across all major online guest review platforms (Agoda, TripAdvisor, Booking.com...). Agoda 9.4Booking.com9.2Expedia9.8Traveloka9.3Google 4.7Tripadvisor 3 Built a young, dynamic, and professional service culture across departments

Cluster renovation and re-setup  tại Sala Tuy Hoa Beach Club ( Seafood restaurant -Japanese restaurant- Bar Beach Lounge - Banquet ) Capacity of 700 to 1,200 covers

7/2023 → 7/2024 (1 năm )

Tuy Hòa - Tỉnh Phú Yên (cũ)- Đắk Lắk

Cluster Renovation and Re-setup of the Sala Beach Club Complex (Jul 2023 - Aug 2024) Scope: Seafood Restaurant, Japanese Restaurant, Bar Beach Lounge, and Banquet facilities. Capacity: 700 - 1,200 pax across all outlets. Key Responsibilities & Achievements Managed and executed the complete cluster renovation and re-setup of the high-capacity Sala Beach Club complex (700-1,200 pax), encompassing four major F&B outlets (Seafood, Japanese, Bar Lounge, and Banquet). Oversaw both 'Hardware' and 'Software' components: Hardware (Design & Infrastructure): Directed the overhaul of the physical design, infrastructure, and aesthetic layout of all four venues to enhance guest flow and operational efficiency. Software (Operations & Service): Developed, implemented, and operationalized standardized operating procedures (SOPs) and service standards across all outlets within a tight one-year timeframe. Significantly Improved Financial Performance: Achieved a 30% revenue surplus above initial forecasts/expectations for the re-opened F&B cluster within the first year of operation. Operational Excellence: Ensured smooth and seamless daily operations across all 700-1,200 pax capacity outlets by implementing robust management systems. Guest Engagement & Marketing: Conceptualized and executed numerous appealing and engaging programs/events that successfully drove customer traffic and maximized outlet capacity. Training & Development: Designed and led comprehensive training programs to certify and standardize the service skills of all F&B staff, enabling consistent, high-standard operation across all four newly re-set outlets.

Operation manager tại Sala danang beach hotel

6/2019 → 3/2023 (3 năm 8 tháng)

36 Lam Hoanh Danang city

Oversaw full restaurant, bar, and event dining operations Improved menu presentation and service flow to enhance guest experience Implemented effective cost control measures while maintaining high quality Trained and developed service teams for higher performance standards Successfully coordinated banquet operations and special dining concepts Contributed strongly to hotel revenue growth and profitability through F&B excellence

Room service manager tại Novotel Premier Danang hotel and resort

3/2012 → 6/2019 (7 năm 3 tháng)

36 Bach Dang Hai Chau Da Nang city

Led the In-Room Dining operation and service delivery Developed SOP improvements for service efficiency Monitored guest satisfaction and handled complaints professionally Coordinated with kitchen and service departments for smooth operations

F&B attendant tại Pullman Danang Beach Resort

10/2010 → 4/2012 (1 năm 6 tháng)

Ngũ Hành Sơn- Danang city

Take and process in-room dining orders (phone/system). Prepare and deliver food/beverage trays to guest rooms promptly. Ensure order accuracy and presentation quality. Handle guest payments and inquiries professionally. Collect used trays and trolleys promptly and discreetly. Setup and arrange function rooms (tables, chairs, linens, equipment). Serve food and beverages efficiently during events and banquets. Clear tables and assist with plate/glass collection quickly. Coordinate with kitchen and event managers for smooth service flow. Break down and clean up the function area post-event.

Recognized as the Best Hotel Manager in the Group – Sala Hotel Group (2022)

12/2022

Key Achievements and Contributions: Top-Tier Financial Performance: Delivered the highest RevPAR (Revenue Per Available Room) and GOP (Gross Operating Profit) growth across the entire Sala Hotel Group portfolio in 2022. Leading Guest Satisfaction: Achieved the Group's leading Guest Satisfaction Score (GSS) and Online Reputation Index (ORI) by successfully implementing guest-centric service initiatives and resolving pain points proactively. Operational Excellence & Efficiency: Successfully optimized operational workflows resulting in a 100% reduction in controllable costs while simultaneously improving service delivery speed and quality. Talent Development & Retention: Cultivated a high-performing and engaged workforce, demonstrated by the lowest staff turnover rate and highest participation in internal training programs across the Group. Strategic Leadership: Effectively led the property through challenging market recovery periods, positioning the hotel as a market leader in both occupancy and average daily rate (ADR).

Recognized as the Best Outlet Manager of the Year – 2017

11/2017

Recognized as the Best Outlet Manager of the Year – 2017, Novotel Premier Han River Pivotal Contribution to APEC 2017 Success: Successfully managed high-volume and high-pressure Food & Beverage (F&B) operations during the APEC 2017 Leaders' Week, ensuring VVIP service standards were delivered consistently, which significantly contributed to the hotel's flawless performance and reputation on an international stage. Sustained KPI Achievement: Consistently maintained and exceeded critical departmental Key Performance Indicators (KPIs) throughout the year, including: Financial Targets: Meeting P&L (Profit and Loss) goals and maintaining effective cost controls. Guest Satisfaction: Achieving superior Guest Satisfaction Scores (GSS) across all managed outlets. Operational Excellence: Led and motivated a large F&B team to uphold rigorous 5-star quality and service benchmarks during a period of intense scrutiny and high occupancy, driving operational stability and service consistency.