Reservation Manager tại Novotel Suites Hanoi

1/2016 → Hiện tại

Hà Nội, VN

• Monitor the daily operations of reservations • Control rooms inventory including allocation and reservations to areas of maximum yield and blackout dates • Develop and conduct rooms based marketing activities • Track sales programs/promotions/advertising and provide feedback as necessary to relevant departments • Support revenue team track and establish pick up trends, occupancy history and market segment development to facilitate forecasting • Monitor front office tracking of guest history data • Create and maintain allotments • Ensure accuracy of guest history and client profiles in Data Base • Manage TARS close out/opening-up dates, if applicable • Report on competitor activity • Works with superior on manpower planning and management needs • Works with superior in the preparation and management of the Department’s budget • Ensure department’s service always follow Accor Hotels Group’s standard. • Training for new team member. • Submit commission of TARS fee, Fastcom, Booking.com. • Maximize hotel revenue.