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Nguyễn Thị Thanh Ngà

Nguyễn Thị Thanh Ngà

Hồ sơ 5 sao 962 Lượt xem hồ sơ

Nữ, 07/10/1987, 36 tuổi

29 Cao Lỗ, Sơn Trà, Đà Nẵng

Cập nhật: 18/10/2021

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Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
Thỏa thuận
Nơi mong muốn làm việc
Đà Nẵng
Ngoại ngữ
Tiếng Anh (Khá)
Quy mô công ty lớn nhất từng làm
100 - 499
Công việc mong muốn
Buồng phòng

Giới thiệu bản thân

1. WORK EXPERIENCES - July 2018 - Now: Executive Housekeeper at X2 Vibe Hoi An Residence and Villas Managed by BHMA Hotels and Resorts - April 2017 - April 2018: Executive Housekeeper at Belle Maison Parosand Danang Hotel Managed by H&K Hospitality - Sep 2015 - April 2017: Housekeeping Manager at IMG-Ba Na Hills 5 star Golf Club - A Member of Sun Group - Aug 2014 -Aug 2015: Acting Housekeeping Manager at Centara Sandy Beach Non Nuoc Resort – 4 star resort - Feb 2012 - July 2014: Assistant Housekeeping Manager at Centara Sandy Beach Non Nuoc Resort – 4 star resort - June 2011- Jan 2012: Housekeeping Senior Supervisor at Centara Sandy Beach Non Nuoc Resort – 4 star resort - Oct 2010 -May 2011: Operation Manager at Viethomecare Industrial Hygienic Service Ltd., Co.

Trình độ học vấn chuyên môn

English

Kĩ năng

- Good English - Strong independent and team work - Hard working under pressure - Honest, careful and patient - Dynamic and easy to adapt to new working environment

Kinh nghiệm làm việc

Housekeeping Manager tại IMG-Ba Na Hills 5-star Golf Club A Member of Sun Group

9/2015 → / (8 năm 7 tháng)

Đà Nẵng, Việt Nam

 To manage the day to day operations of the housekeeping department.  To develop, implement and monitor policies and procedures for each housekeeping activity required at the golf club aimed at ensuring the golf club remains clean and tidy and is presented to the standard expected at all times.  To ensure all housekeeping activities follow all relevant health and safety guidelines related to the use if equipment or cleaning chemicals.  To effectively manage the housekeeping department ensuring all expenditure targets set in the operating budget are achieved.  To recruit, train and develop housekeeping personnel.  To develop effective training strategies and session plans to ensure all housekeeping personnel are capable of performing their tasks to the standard expected.  Ensure all financial and human resource policies and procedures are implemented and followed by housekeeping personnel.  To monitor inventory levels reordering as appropriate to ensure sufficient stock is available at all times.  Consolidate detailed cleaning and consumption data on a monthly and annual basis submitting reports to the General Manager as required.  To complete all housekeeping tasks to the standard expected.

Executive Housekeeper tại Belle Maison Parosand Danang Hotel Managed by H&K Hospitality

4/2017 → 4/2018 (1 năm )

Đà Nẵng, Việt Nam

 Direct, control and coordinate all housekeeping activities in order that all guest rooms; public areas and back of house areas are cleaned and amenities are punctually replenished within budgeted costs with minimum inconvenience to the guests.  Handles guest complaints related to housekeeping and laundry  Reports relevant guest comments and complaints to the Management  Supervises preparation and issuance of daily reports related to room occupancy  Ensures regular up-date of room status: liaises with the Front Office for any queries or discrepancies  Organizes and checks daily guest room cleaning routines  Checks preparation and cleanliness of rooms for special VIPs  Makes random checks and inspections of rooms regarding cleanliness, guest supplies and set up.  Ensures prompt and efficient handling of all services offered to guest in rooms  Ensures prompt an efficient handling of all requests from guests in room  Ensures prompt an efficient handling of all requests by Management, Front Office or Guest Relations for special services in rooms  Monitors quality of decoration, plants, lighting etc. in public area  Monitors standards of maintenance, follows up on work orders and repairs  Checks quality and cleanliness of soft furnishing, curtains and carpets in public area  Supervises daily laundry operation  Monitors quality and output  Ensures proper record keeping of linen received, processed and issued to Departments  Ensures proper record keeping of uniforms received, processed and issued  Supervises recording and storage of lost and found items  Monitors stock of linen, guest supplies, chemicals and equipment and reorders accurate quantities when needed  Forwards monthly inventories and expense reports  Verifies linen reported as damaged or discarded; suggests methods for salvaging and reusing damaged and discarded linen  Liaises with the Front Office and Maintenance Department to ensure optimal co- operation between the Departments  Liaises with the F & B Department for special services (e.g. fruit basket, cake)  Follow other task assigned by Management.

Executive Housekeeper tại X2 Vibe Hoi An Residence

7/2018 → Hiện tại

Hoi An, Quảng Nam, Việt Nam

 Maintain all hotel guest rooms and public areas, ensuring the highest standards of cleanliness are met  Establish standards and guidelines to ensure total guest satisfaction and team productivity in compliance with SOPs  Supervise training of all housekeeping team members to ensure successful operation  Measure, interpret and evaluate working standard of the department  Create and maintain good working relationships within and with other departments  Control all purchases for the department and be consistently aware of quality and cost  Show by personal example a philosophy of work and conduct consistent with the professionalism expected  Manage and control all operation equipment, linen and uniforms  Set short and long-term strategies for the department

Mong muốn về công việc

- Working place: Da Nang, Hoi An

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