Customer Service Team Leader - (Short-term contract) tại Savills Phú Mỹ Hưng

3/2025 → 6/2025 (3 tháng)

HCMC

- Managed a team of nearly 20 customer service staff - Supervised daily checklists and submitted reports to management - Ensured resident service quality and building operations - Acted as liaison between residents and management board

Guest Service Agent & Supervisor tại Sunset Sansto Resort and Villas

12/2023 → Hiện tại

Phu Quoc

- Covered various roles: receptionist, operator, bellman, guest relations - Managed shift schedules and trained new staff - Handled complaints and maintained 5-star service standards - Reported directly to the department head

Guest Service Agent Intership tại Vinpearl Phu Quoc Resort & Spa

12/2022 → 5/2023 (5 tháng)

Phu Quoc City, Kien Giang

- Developed communication and guest handling skills in a 5-star environment. - Gained foundational understanding of hotel operations.

Excellent employee

6/2024

☆ Be an ecxellent employee of the company as a receptionist

Excellent achievements

6/2023

☆ Reward for Excellent achievements as a Chairman English club of foreign language Deparment at school

3rd prize the English debate contest between colleges

3/2022

☆ Joining and support class members during the time of competition

Graduated with honors in English Language Arts

2/2023

☆ After nearly 3 years of studying, all efforts and learning as well as expectations have helped me achieve my desire to graduate with honors.

Le Trung Thuc - Room Division Director/ Public Relations Director

Sunset Sanato Resort and Villas

letrungthuc@gmail.com - 0919984337