Guest Service tại Park Hyatt Saigon

11/2014 → 5/2016 (1 năm 5 tháng)

HCMC, Vietnam

- Learning basic and advanced knowledge of five-stars hotel standards of Park Hyatt Saigon in particular and Hyatt Global in general to provide excellent quality product to customers, always introduce new product, promotions and use guest relationship to up selling to increase revenue; - Improve customer care skills (communication, complaint resolution, quick response), get good team-working with other departments in the hotel to achieve good results in customer experience for guest service hotel; - Take care of existing customers and develop potential customers, update guest information and hotel programs regularly to get good guest satisfaction.

Market Manager cum Executive Assistant tại BK Trip Thailand Company Limited

7/2016 → 9/2020 (4 năm 2 tháng)

HCMC, Vietnam

- Representative CEO in managing operations of Vietnam Market: monitor all bookings, taking care customer service and special requests of customers to resolve based on business standards; survey customer experience and satisfaction to improve service quality; - Setting up travel programs, schedules and product prices, survey prices and programs of the business in the same industry to propose the best program and price policy for retailers and agents - Sales & Marketing plan in line with business goals; - Other responsibilities assigned by CEO.

Assistant Board of Directors - Sales & Marketing PIC tại Khai Hoan Land Joint Stock Company

10/2020 → 2/2022 (1 năm 4 tháng)

HCMC, Vietnam

- Receive all Director's tasks; plans and transmit them to the appropriate individual/departments for processing as needed, follow up, support (if necessary), report to Director and propose solutions incase any task not completely; - Consulting and advising on the Project's Sales and Marketing Plan; Representing the BOD to make interactions with other departments within the organization, and make schedule to work with partners when necessary; - Receive, categorize, process information and documents from departments before submitting to the Director for signature/approval; Conduct internal meeting with department managers, directly record meetings minutes with/without Director's participation; - Other responsibilities assigned by BOD.

Assistant to BOD Office tại HƯNG THỊNH CORPORATION

3/2022 → 3/2023 (1 năm )

HCMC, Vietnam

- Supporting the Chief of BOD Office in advising BOD about Human Resources, Sales & Marketing, Branding: Reviewing and consulting documents/proposal before submitting to BOD; Planning and reporting all projects related to; Prepare and translate documents in required; - Proactively proposing or receiving requests from the BOD about the Corporate's partners, work as a contact person to receive information and provide effective support to partners during collaboration time; - Arranging and make sure all meetings of BOD Office be processed smoothly, attend meetings to take note or make meeting minutes and reports; keeping deeply follow up all agreed actions when required; - Performs supporting work for the Chief of BOD Office in daily works: Update business calendar into system and follow key targets closely, track and do timelines and project management, handle all information in a confidential manner; Arrange logistics (flight tickets, transportation, accommodation, etc.) for all trips of - Chief of BOD Office, advisors and guests of the Board; - Other responsibilities under BOD requirement.

EXCELLENT ASSOCIATE - THE YEAR 2018

12/2018

The Associate that have most contribution to the business

Mrs.Anh Hoang Nguyen - Chief of BOD Office

HƯNG THỊNH CORPORATION

anh.nguyenhoang@hungthinhcorp.com.vn - 0901881357