IT of Service tại Ho Tram Resort Casino Vietnam

6/2012 → 11/2015 (3 năm 5 tháng)

Bà Rịa Vũng Tàu, Việt Nam

The Grand Ho Tram Strip formerly MGM International Hospitality Corporation. Tel: 064.3788 888 Position: IT-Technology of Services Responsibilities: Manager Service: Monitoring Services, Network Management, Asset Management, Anti-Virus Management, patch management, HelpDesk Services, Managed Business Continuity Service.) Computer Support: Server and Computer, Design, Installation and repair, remote and On-Site support, Virus and Spyware Removal, Windows Security and Updates, Optimization and performance improvement. Disaster Recovery: Developed customize the design and build Microsoft Share Point Foundation Portal version 2010, 2012 for MGM Grand Ho Tram Beach in Vietnam usage language developed with C#, PHP and SQL 2008 database. Implementation for about VMware Virtualization (VMware vSphere: VMware ESX/ ESXi, vCenter, VMware Lab Manager, VMware Converter, VMware Update Manager, HA, DRS, FT). Developed Crytal Report on C#, Web-based PHP. Support end users use the POS machine interface to Microsoft Dynamic Navision (NAV) and training user used function interface with NAV. Support plan and following implementation consultants for ERP NAV project at Ho Tram Strip with our vendor and work together with some expert employees from head offices or testing helpdesk user ERP - NAV function of solution is Cenium hospitality management. Support testing application and Support & deploy solution software IGT - Gaming Slot Casino Machines. Helpdesk redeems points, issues point for a casino player. Helpdesk end-user using systems or other software as well as application. Install IGT – Gaming Slot includes hardware & software for all slot machine, table game casino department. System maintenance and backup restore system. Coordinate with vendor for implemented or deploy and mounting IT - infrastructure equipment for The Bluffs Ho Tram golf course opening days. Help desk & training for the end-user using system.

Senior Technical Retail Consultant for POS tại Keppel Land Watco

4/2016 → 12/2017 (1 năm 7 tháng)

Dist 1, Hồ Chí Minh City, Việt Nam

The Senior POS Executive is a key role within the POS Support group. The POS Operations Executive will be the primary point of contact for the tenant, professional services and other departments. The POS Operations executive will be responsible for a Sales Support team of the tenant who is responsible for inbound and/or outbound lead generation for new tenant sales to both new and existing customers as well as future sales. POS Operations executive will also be responsible for transaction forecasting, analytics, productivity, POS can interface CRM and maintenance and other tenant sales support functions. This position reports directly to the Operations Manager or Vice President of Retail Operations Managing. Senior POS Executive who must work with the vendor to implement the project for the first time. Task duty to coordinate schedule management, arranging a meeting, making minutes, reporting to HQ Singapore headquarters etc… Develop of POS core products via successful completion of required tenant program with suppliers, and utilize this knowledge to successfully lead Sales Support operations. Manage successful tenant support that team and ensure that the group consistently meets or exceeds daily transaction sales performance metrics. Helpdesk another issues about an interface with POS, export database from POS and transfer via FTP Networking to Saigon Centre system. Serve as the main point of contact for tenant and address calls for most tracking transaction general business issues, monitoring error escalates from POS to Saigon Centre of tenant sales as appropriate via shift. Work closely with Supplier of Tenant Sales to drive strategy through discussions with supplier POS machine can interface with the Saigon Centre system. Help transfer database via FTP to Saigon Centre System with some tenant request. Act as a liaison/partner between the tenant team and other internal customers

System & Data Center Administrator tại VGU - Vietnamese German University

4/2017 → 1/2022 (4 năm 9 tháng)

Bình Dườn, Việt Nam

Vietnamese German University, Binh Duong New City |www.vgu.edu.vn| System Data Center Administration Analyze and determine the appropriate layout of all equipment in the data centre with the help of balancing and cooling. Monitor and supervise all data centre solutions. Overseeing all technology operations and evaluating them according to established goals. Assist various departments in installations and removal of data centre hardware as per requirement. Document all power and space schematics and ensure accuracy in the same. Perform installation and ensure the effective layout of all tools in the cabling industry as per industry practices. Monitor all data centre assets for tracking information. Coordinate with vendors and resource engineers and ensure effective completion of all installation hardware at various data centres. Oversaw capacity planning, perform power audits and ensure appropriate supply of power to all equipment. Maintain access of data to the data centre and ensure appropriate filling of all column in the access system. Manage all malfunctioning tape equipment and perform preventative and corrective maintenance on equipment to reduce outages. Monitor all issues and escalate an issue to the appropriate department to ensure effective resolution. Establishing IT policies and procedures to support the implementation of strategies set by the leadership team. Supervise all equipment such as alarm system and firefighting tools. Ensure compliance schedule for everyday operations. Identifying the need for upgrades, configurations or new systems and proposing solutions Supervise all batch jobs as per requirement. Leading the design of VGU systems architecture based on VGU's needs and growth, with a focus on both initial implementation and continuous improvement. Maintain standards of service levels at all times, ensure response with a timeframe and manage all available services.

Information Technology Account Manager tại HPID

4/2022 → 5/2022 ()

Phú Nhuận, Việt Nam

The IT account manager performs a number of tasks, duties, and responsibilities for the company as well as working for as shown below Maintain and establish business relationship between the company and its customers (both internal and external) Develop company’s IT projects to meet adequately all business needs of the assigned customers Ensure all IT initiatives relating to customer services are met timely enough Ensure all IT projects are streamlined towards prescribed budget Lead other IT members of staff in actualizing company’s goal towards better service delivery Oversee and manage activities of other IT staff members to ensure all work in line with laid down procedures outlined by the organization Report activities directly to the agency director or IT account director, regarding the status of any client-related transaction Advocate the needs and expectations of the client to ensure compliance by top management towards achieving customer satisfaction, which is the sole goal of the organization. Work with IT product development team to ensure compliance with customer’s expectations Ensure that product portfolio gives reflection of ever-changing needs of the clients Coordinate technical support teams to provide varieties in customers’ products Streamline maintenance, user supports, training, installations, and solution design towards satisfaction of clients’ needs

IT Manager tại Hotel Academy Phu Quoc - VET by EHL

6/2022 → 11/2022 (5 tháng)

Phú Quốc, Việt Nam

EHL - Vocational Education Training by École hôtelière de Lausanne, VET by EHL Swiss School of Tourism & Hospitality, Management Courses & Degrees. Reporting lines: - Direct report - Academics Incharge, Dean& Operations Manager - Prepare estimates used by management for purposes of planning, organizing, and scheduling work. Set up cost monitoring and reporting systems and procedures Responsibilities - Provide training to new employees and other training sessions as required - Direct Subordinates with IT Team - Install and configure wireless networking equipment - Consult with clients, vendors, and personnel in other departments or construction foreman to discuss or estimate and resolve issues - Create, analyse, report, convert, or transfer data, using specialized applications program software - Administer network and data security, including directory, group policy, firewalls, antivirus, email security, etc. - Provide for the implementation, configuration, deployment, and support of systems, including, but not limited to client computing devices and servers

Senior Data Manager tại City International Hospital

11/2022 → / (2 năm 7 tháng)

Hồ Chí Minh, Việt Nam

Main job: • Perform access monitoring to database systems, including definition, design, authorization, performing outliers checks of all systems. • Develop and control security rules for data systems and software. • Manage passwords of privileged users on systems. • Manage and update access to data-warehouse, ODI, production and test environments. • Ensure appropriate encryption methods for the organization's data for different uses. • Review and ensure the security of the database system. • Building and administering a database system to meet the needs of load balancing, ready for operation. • Turning the system regularly, ensuring performance for the whole system. Other jobs: • Participate in technology projects as assigned • Report work to superiors as directed

Certificate for Digital Scholarship and Research Skills, and Innovative Leadership and Management

11/2020

Certificate for Digital Scholarship and Research Skills, and Innovative Leadership and Management

Certificate of Achievement for having successfully accomplished

12/2012

Certificate of Achievement for having successfully accomplished

MGM Grand hospitality management_Certificate_Training Course

12/2012

MGM Grand hospitality management_Certificate_Training Course

Winfrid Messmer - Head of IT

VGU - Vietnamese German University

winfrid.messmer@vgu.edu.vn - +49 1515 4749562