Medical Transcriptionist tại Wellcare Health Plans Inc.

4/2010 → / (15 năm 5 tháng)

Manila City

• Use transcribing machines with headset and foot pedal to listen to recordings by physicians and other healthcare professionals dictating a variety of medical reports, such as emergency room visits, diagnostic imaging studies, operations, chart reviews, and final summaries. • Transcribe dictated reports and translate medical jargon and abbreviations into their expanded forms. Edit as necessary and return reports in either printed or electronic form to the dictator for review and signature, or correction.

Service Representative tại AstraZeneca Philippines

8/2011 → 11/2010 (9 tháng)

Manila City

• AsaGlim and AsaMet (For Diabetes Portfolio); Cavite territory • Focus on providing product samples and brand reminders to target doctors and facilitating additional product information requests

Customer Service Assistant tại AstraZeneca Philippines

11/2011 → 11/2011 ()

Manila City

• Cardio-Vascular and Metabolic Portfolio; JRMMC/Tondo/Binondo/Sta.Cruz/CGH territory/USTH/Sampaloc Area • Focus on providing product samples and brand reminders to target doctors and facilitating additional product information requests • Achievement TCFA, MTD and YTD

Territory Sales Manager tại AstraZeneca Philippines

6/2014 → 6/2014 ()

Manila City

Gastro Intestinal, Respiratory and Infection Portfolio; UST Hospital Territory • Focus on providing in-depth scientific detailing to target doctors and conducting Focus Group Discussion, Round Table Discussion and scientific activities to potential doctors • Achievement TCFA, MTD and YTD for sales and calls

Assistant Cruise Manager tại Paradise Cruises

10/2014 → 9/2014 ()

Ha Long City

• Assist Cruise Manager in managing the daily operation of the overall cruise. • Assist Cruise Manager in managing the staff onboard for duty roster, promotion, bonus and assists in recruitment and training. • Assist Cruise Manager in implementing and controlling the operational procedures and highest quality standards on boards. • Assist Cruise Manager in handling complaints effectively and maintain guests’ satisfaction.

Cruise Manager tại Paradise Cruises

1/2015 → 1/2015 ()

Ha Long City

• Manage the daily operation of the overall cruise. • Manage the staff onboard for duty roster, promotion, bonus and assists in recruitment and training. • Implement and control operational procedures and highest quality standards on boards. • Handle complaints effectively and maintain passenger satisfaction. • Maintain cost control and effectiveness and maximize onboard sales and increase profitability. • Participate in the strategic development of the company. • Coordinate with sales/marketing to organize the event and to hast the inspection/FAM Trip/VIP Clients. • Overall responsibility for daily week and monthly reports to Operation Manager/General Manager

Cruise Manager tại La Vela Cruises by Paradise Cruises

3/2016 → 3/2016 ()

Ha Long

• Manage the daily operation of the overall cruise. • Manage the staff onboard for duty roster, promotion, bonus and assists in recruitment and training. • Implement and control operational procedures and highest quality standards on boards. • Handle complaints effectively and maintain guests’ satisfaction. • Maintain cost control and effectiveness and maximize onboard sales and increase profitability. • Participate in the strategic development of the company. • Coordinate with sales/marketing to organize the event and to hast the inspection/FAM Trip/VIP Clients. • Overall responsibility for daily week and monthly reports to Operation Manager/General Manager.

Guest Relations Manager tại CCentral Hotels Saigon

5/2017 → 5/2017 ()

Ho Chi Minh City

• Offer upscale guest service experiences for guests throughout their stay. • Make certain guests are properly greeted upon their arrival. • Swiftly address guests’ requests. • Actively listen to and resolve complaints. Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns. • Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services. • Inform guests regarding hotel services including breakfast and dining options, hotel facilities and room amenities. • Promote all hotel amenities, conveniences and programs offered. • Recommend local tourist spots, including places to dine, shop and sight-see.

Guest Relations Manager tại Sol By Melia Phu Quoc

1/2018 → 1/2018 ()

Phu Quoc City

• Ensure guests are properly greeted upon their arrival especially VIPs. • Promptly address guests’ requests, responds to guests’ needs and resolves related problems. • Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel. • Collect, record and analyze the guest comments on the daily comments log sheet excel file thru real-time feedback upon checking-in, courtesy calls and online reviews and make a plan to improve guest experience and share with hotel management team upon morning briefing and weekly HODs meeting. • Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services. • Inform guests regarding hotel services including breakfast and dining options, hotel facilities and room amenities. • Promote all hotel amenities, conveniences and programs offered. • Liaise with Housekeepers to provide an overall comfortable guest experience. • Recommend local tourist spots, including places to dine, shop and sight-see. • Establish friendly relationships with regular hotel guests. • Host hotel site inspections with VIPs, Head Quarters, Partners, Owners and Travel Agents. • Log security incidents and accidents in accordance with hotel requirements

Guest Experience Manager tại Sol By Melia Phu Quoc

7/2019 → 6/2019 ()

Phu Quoc City

• Provide upscale guest service experiences for guests throughout their stay. • Provide functional assistance and direction to all departments. • Assists in coordinating the preparation of the departmental annual budget. • Controls and monitors departmental costs on an ongoing basis to ensure performance against budget. • Ensure guests are properly greeted upon their arrival especially VIPs. • Monitor daily bookings and ensure assigned rooms are prepared prior to check-in especially VIPs. • Patrol and oversee the hotel areas to make sure the Music, Aroma and Activities are under normal operation. • Cooperates, coordinates and communicates with other hotel departments as required. • Oversee check-in and check-out procedures, especially VIPs. • Promptly address guests’ requests, responds to guests’ needs and resolves related problems. • Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel. • Collect, record and analyze the guest comments on the daily comments log sheet excel file thru real-time feedback upon checking-in, courtesy calls and online reviews and make a plan to improve guest experience and share with hotel management team upon morning briefing and weekly HODs meeting. • Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services. • Inform guests regarding hotel services including breakfast and dining options, hotel facilities and room amenities. • Promote all hotel amenities, conveniences and programs offered. • Liaise with Housekeepers to provide an overall comfortable guest experience. • Recommend local tourist spots, including places to dine, shop and sight-see. • Establish friendly relationships with regular hotel guests. • Host hotel site inspections with VIPs, Head Quarters, Partners, Owners and Travel Agents. • Initiate action to correct a hazardous situation and notify supervisors of potential dangers • Log security incidents and accidents in accordance with hotel requirements.

Operations Manager tại Sol By Melia Phu Quoc

1/2018 → Hiện tại

Phu Quoc City

• Responsible for overseeing the day-to-day running and the strategic planning of the hotel operations. • Ensure the delivery of exceptional and unique service standards across all areas. • Assume operational responsibility and drive the hotel performance. • With extensive experience in luxury properties and multi – outlets restaurants and bars, contributes to the creation of a brand of one to maximize reputation, revenue and profitability across all areas in line with budget expectations. • Deputize in the absence of the General Manager / Hotel Manager. • Demonstrates hands – on approach and take a proactive role with Departmental Managers in order to identify and support needs at all levels. • Inspirational leader, passionate in delivering extraordinary guest experiences and takes pride in sharing success with the team. • Displays high level of guest orientation. • Solid financial and commercial awareness. • Strategic thinking and global vision.

#3 Medical Transcriptionist Customer Service Representative

11/2010

Wellcare Health Plans Inc.

#1 Medical Transcriptionist Customer Service Representative

8/2010

Wellcare Health Plans Inc.

100 % TCFA, MTD AND YTD CALLS ACHIEVER

5/2014

100 % TCFA, MTD AND YTD CALLS ACHIEVER - AstraZeneca Philippines Customer Service Manager

100 % TCFA, MTD AND YTD CALLS & SALES ACHIEVER

9/2014

100 % TCFA, MTD AND YTD CALLS & SALES ACHIEVER - AstraZeneca Philippines Territory Sales Manager

Best Revenue of the Year 2014

12/2014

Best Revenue of the Year 2014 - Paradise Hotel and Cruises for Paradise Luxury #4

TripAdvisor “Certificate of Excellence 2015 Winner”

12/2015

TripAdvisor “Certificate of Excellence 2015 Winner” - Paradise Hotel and Cruises for Paradise Luxury #4

TripAdvisor “Certificate of Excellence 2015 Winner”

12/2015

TripAdvisor “Certificate of Excellence 2015 Winner” - Paradise Hotels and Cruises for Paradise Peak Cruise

TripAdvisor “Certificate of Excellence 2016 Winner”

12/2016

TripAdvisor “Certificate of Excellence 2016 Winner” - Paradise Hotel and Cruises for Paradise Luxury Cruises

#10 Top Hotels in Ho Chi Minh City, Vietnam TripAdvisor

10/2017

#10 Top Hotels in Ho Chi Minh City, Vietnam TripAdvisor - CCentral Hotels Saigon

YTD 2018 SOL by Melia Phu Quoc

12/2018

ReviewPro: 85.4% Global Review Index 95.85% Quality Penetration Index

YTD 2019 SOL by Melia Phu Quoc

12/2019

ReviewPro: 87.4% Global Review Index 97.3% Quality Penetration Index

TripAdvisor “Certificate of Excellence 2020 Winner”

12/2020

TripAdvisor “Certificate of Excellence 2020 Winner” - SOL by Melia Phu Quoc

2021 Travelers’ Choice Awards TripAdvisor

12/2021

2021 Travelers’ Choice Awards TripAdvisor - SOL by Melia Phu Quoc

2022 Traveler’s Choice Awards TripAdvisor

12/2022

2022 Traveler’s Choice Awards TripAdvisor - SOL by Melia Phu Quoc