Marketing officer tại Annapurna F.M

1/2001 → 4/2002 (1 năm 3 tháng)

Pokhara, Nepal

Advertisement Placement Marketing, Radio Marketing and sales. Customer meeting, Client Management.

Marketing Executive tại Nobel Group of Institutions

4/2002 → 10/2003 (1 năm 5 tháng)

Pokhara, Nepal

Marketing Educational Product, Meeting Customer, Client Management,

Travel Counsellor and Assistant to MD tại AlphaZulu Enterprise

4/2005 → 10/2008 (3 năm 5 tháng)

Limassol, Cyprus

- Keeping guest data manually, - Helping to book Air ticket and hotels, - Assisting in preparing necessary travel documents like visa and passport, - Helping customers with their travel arrangements, - Explaining travel packages and geographic details.

Travel Manager tại Wind Horse Travel

1/2009 → 3/2010 (1 năm 1 tháng)

Kathmandu, Nepal

- Maintaining positive relationships with vendors of direct travel, such as car rentals, hotels, and airlines. - Negotiating preferred rates with vendors of direct travel. - Planning travel accommodations, booking flights, hotels, car rentals, and coordinating activities. - Managing and processing all travel-related documentation, including payments, itineraries, visas, medical, and legal forms. - Arranging travel accommodations for business visitors. - Creating, optimizing, and monitoring corporate travel policies.

Travel General Manager tại BB Airways

3/2010 → 9/2012 (2 năm 6 tháng)

Kathmandu, Nepal

- Developed and executed the Holiday company's growth strategy, leading to increase in revenue. - Spearheaded the launch of innovative travel packages, attracting a new customer segment and expanding the client base. - Established strong relationships with local partners and suppliers, ensuring high-quality services and exclusive experiences for travellers. - Managed day-to-day travel operations and a team of 20+ members, achieving a 95% customer satisfaction rate. - Implemented process improvements, resulting in a 25% reduction in customer response time and increased efficiency. - Led product development initiatives, introducing unique travel itineraries and curated experiences.

Hotel General Manager tại Hotel Yambu

2/2012 → 3/2014 (2 năm )

Kathmandu, Nepal

- Spearhead daily hotel operations, overseeing front desk, housekeeping, food & beverage, and maintenance departments. - Implemented revenue management strategies, leading to a 15% increase in average room revenue yearly. - Launched a guest allegiance program, resulting in a 30% rise in repeat bookings and positive reviews. -Implemented offline marketing such as Tv , Conference, event, news coverage and interviews constantly increased new and repeatable guests. - simultaneously, Engaged in social media campaigning, SEO and OTA optimisation increased high volume website traffic and sales conversion. - Lead and manage a team of 45 F&B, Sales & Marketing, Housekeeping, Front desk, Maintenance departments and other. - Keeping healthy and exciting relationship with hotel management team and agencies.

Director of Operations and Business Development tại Hotel SwapnaBagh & Resort

3/2014 → 7/2022 (8 năm 4 tháng)

Pokhara, Nepal

- Lead and direct all hotel operations, including front desk, concierge, housekeeping, food & beverage, and event planning. - In terms of operations, I ensure smooth and efficient functioning of various hotel departments, including front desk, sales, marketing, food and beverage, housekeeping, and maintenance. - Implemented cost-saving measures, budgeting process, and monitor financial performance resulting in a 20% decrease in operational expenses without compromising guest satisfaction. - Conceptualized and executed themed luxury experiences, driving an increase in repeat bookings and positive guest feedback. - collaborating with department heads to develop and implement standard operating procedures, quality standards, and training programs. - Identifying and pursuing new business opportunities, establishing partnerships with corporate clients, travel agencies, and online platforms. - Building relationships with key stakeholders, and ensure compliance with legal and regulatory requirements. - Driving business growth, optimizing operations, enhancing guest experiences, and achieving financial targets to position the hotel as a preferred choice for guests and stakeholders.

Business Development Manager tại Bellagio Colombo Casino Hotel

11/2022 → 9/2023 (10 tháng)

Colombo, Sri Lanka

- Conducted market research to identify untapped markets and potential business opportunities. - Secured partnerships with major corporate clients, contributing to boost in group bookings. - Led the team in negotiating contracts and pricing to maximise revenue and maintain profitability. - Developing and executing comprehensive marketing strategies to attract new customers and retain existing ones. - Exceptional leadership abilities, successfully managing cross-functional teams and driving them towards achieving sales targets. Proficient in budgeting, forecasting. - Collaborate with marketing to create targeted campaigns, increasing the hotel's visibility and attracting new clients.

Certified Hotel Revenue Manager

10/2023

Professional Certification

Advanced Business Development: Communication and Negotiation

2/2023

Professional Course by NASBA

Career Essentials in Business Analysis

1/2023

Professional Course by Microsoft

Six Sigma Green Belt

12/2019

Professional Certification

Project Management Professional

4/2019

Professional course (PMP)

Leadership and Management; Growing as a manager

3/2027

Professional Course

Rajendra Bhatta - Managing Director

Hotel Yambu

hotelyambu@gmail.com - +977 9841326314

Vinaya Shakya - Marketing Director

BB Airways

vinayashakya@gmail.com - +977 9849252911

Rupesh Shrestha - Director of Multi-Property

Marriott Hotel, Kathmandu

rupesh.shrestha@marriott.com - +977 9851084725