Gate & Locker Control Team Leader - Guest Service Department tại VinWonders Phu Quoc

4/2025 → 1/2026 (9 tháng)

Phu Quoc Special Zone

- Welcomed and served guests in compliance with the Group's service standards and procedures. - Supervised, monitored and managed team members to ensure smooth daily operations. - Planned and arranged staff work schedules; monitored and managed remaining leave balances. - Supported and directly operated ticket QR scanning systems; provided service consultation to guests within the park. - Handled ticket errors and resolved customer complaints in a professional and timely manner. - Managed and controlled the Lost & Found system in accordance with company regulations. - Monitored, consolidated, and controlled revenue reports for Merchandise counters and internal Buggy ticket services within the park. - Conducted on boarding and training programs for new employees. - Performed administrative tasks related to attendance tracking and daily payroll calculation. - Carried out other assigned duties in support of departmental operations.

Promoter (Admissions Officer) tại FPT Highschool

8/2023 → 12/2024 (1 năm 3 tháng)

Can Tho City

- Implemented enrollment plans and coordinated transportation logistics for recruitment activities. - Contacted Secondary schools and arranged counseling sessions for students. - Assigned personnel to support events and handled unexpected situations during outreach. - Organized medium to large-scale promotional events to enhance brand visibility and parent-student experience. - Managed data of parents and students during and after recruitment campaigns.

Human Resources Staff (CSR) tại Tri-Viet International Co., Ltd

12/2021 → 7/2023 (1 năm 7 tháng)

Can Tho City

- Carried out administrative HR tasks such as recruitment, contract handling, and timekeeping. - Coordinated with external auditors to ensure compliance with partner standards. - Drafted internal announcements and addressed staff inquires about company policies. - Supervised and corrected employee conduct as needed. - Organized internal engagement programs and employee welfare activities.

Front Office Supervisor tại Victoria Can Tho Resort

5/2019 → 6/2021 (2 năm 1 tháng)

Can Tho City

- Supervised the front desk team and assigned work schedules. - Conducted staff performance reviews and training for new hires. - Resolved guest complaints and operational issues. - during shifts. - Coordinated VIP guest check-ins, including Ambassadors and Foreign Consulates. - Assisted in check-in/out processes and provided guest support throughout the stay. - Promoted in-house services and sold rooms and tours to walk-in guests.

Guest Service Agent tại Thanh Le Company Limited - The Mira Hotel

9/2017 → 4/2019 (1 năm 7 tháng)

Thu Dau Mot City, Binh Duong

- Performed check-in and check out procedures at the font desk. - Conducted revenue audits and prepared daily reports. - Assisted guests with in-house services and resolved arising concerns. - Arranged airport and local transportation bookings for guests. - Promoted and sold hotel services including room packages and tours.

Operator tại Thanh Buoi Company Limited

8/2016 → 8/2017 (1 năm )

Da Lat City, Lam Dong

- Handled customer calls for bus reservations and inquires. - Resolved pre-and post-ride customer issues. - Coordinated shuttle buses and supported boarding at terminals. - Managed service flow and assisted with logistics across routes.

Lý Thị Thanh Nhã - Head of Human Resources Department

Tri-Viet International Co., Ltd

hrsv@tri-viet.com.vn

Sk Shabir Ali - Executive Assistant Manager

Victoria Can Tho Resort

EAM.cantho@victoriahotels.asia