Query Handling Agent tại DHL Express

11/2021 → / (3 năm 7 tháng)

Hồ Chí Minh

Handle all incoming queries regarding invoices and payments ( 1755 solved queries / 1757 total queries ) Work and follow closely with special customers for invoice reports ( over 50 big companies such as Samsung , Bosch, Panasonic, Jabil, etc... ) Analyse and report the reasons for queries and take proactive action to eliminate them ( 1,753 solved cases / 1,757 cases each month ) Ensure compliance with the OTC process Work together with Credit Control and Collection to provide feedback regarding the status of queries/disputes ( solved 3764 /4000 total queries/disputes each month ) Improved relationships with global accounting teams to increase our response speeds to emails to customers ( 3870 solved emails / 4000 total emails ) Working with over 8,000 companies to resolve the e-invoice issues and ensure all invoices were paid on a timely basis Cooperate with cross-function to adjust the price for customer at the soonest time to expedite the pending invoices