Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 1 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 1 | 08:27 12/11/2025 |
| Liên hệ không thành công | 0 | Chưa có |
Từ 5 đến 10 năm
Trưởng bộ phận/ Trưởng phòng
30 - 40 triệu
Tiếng Anh (Khá)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
National Economics University (ĐH Kinh tế Quốc dân)
English Bachelor of Business Administration (QTKD bằng tiếng Anh) - Đại học
2011 → 2015
Kĩ năng
| Giải quyết phàn nàn | |
| Lắng nghe và xử lý tình huống | |
| Training and Development | |
| Quản lý | |
| Tổ chức công việc |
Kinh nghiệm làm việc
Assistant Front Office Manager tại New World Phú Quốc Resort
10/2024 → Hiện tại
Phu Quoc
- Gain hands-on experience managing front office operations in a large-scale resort with 366 villas - Assist Front Office Manager in managing daily Front Office operation activities. - Act as FOM in their absence, making key decisions for front office operations. - Supervised, trained, and scheduled a team of 52+ front office staff - Control the availability of villas, forecast occupancy and monitor the villa assignment. - Promote a professional and hospitable image to the guest. Give full service from heart to any guest requiring assistance with a prompt, caring and helpful attitude to enhance guest experience. Take care of VIPs - Supervise, train, and schedule front desk staff to maintain high service standards. - Enhance upselling for room, transportation and tour. - Prepare and analyze daily, weekly, and monthly front office reports. - Plan and enhance guest satisfaction score among OTA channels (TripAdvisor, google, Agoda, etc.) - Establish SOP for department and take into practice. - Establish training plan and manage training activities of the department. - Manage departmental roster, manning review, and recruitment/onboarding of new Front Office staff. - Address customer issues and complaints.
Guest Service Manager tại New World Phú Quốc Resort
4/2022 → 10/2024 (2 năm 5 tháng)
Phu Quoc
- Assist Front Office Manager in management duties. - Apply hotel knowledge as well as experience to oversee daily operation, ensure employee productivity and the efficiency of all processes. - Uphold and enforce company policies. - Address customer issues and complaints. - Control the availability of rooms, room types, accuracy of room count and oversee the daily room assignment - Ensure the smooth running of service when on duty. - Promote a professional and hospitable image to the guest. Give full service from heart to any guest requiring assistance with a prompt, caring and helpful attitude. - Be in charge of personnel training and assist Front Office Manager in personnel management.
Duty Manager tại Wyndham Garden Hanoi
4/2021 → 4/2022 (1 năm )
Hanoi
- Oversee Front Office operations to ensure seamless daily performance and high guest satisfaction. - Handle guest complaints, VIP arrivals, and emergency situations with professionalism. - Coordinate with other departments to maintain service standards and operational efficiency. - Support staff training, shift supervision, and performance monitoring. - Oversee night audit, daily reports, and contributed to improving guest experience scores.
Duty Manager tại Hanoi Daewoo Hotel
9/2020 → 4/2021 (7 tháng)
Hanoi
- Skill in coordinating front office services in a 411-room property, ensuring smooth operations and guest satisfaction. - Supervise front office operations during shifts to ensure smooth performance and guest satisfaction. - Handle guest complaints, VIP arrivals, and emergency situations with professionalism. - Coordinate with other departments to maintain consistent service quality. - Train and support front office staff; monitored shift performance and service standards. - Review night audit and daily reports to ensure accuracy and compliance. - Identify service gaps and contributed to improvements in guest satisfaction scores. - Represent management in the absence of senior leadership during assigned shifts.



Zalo