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Vũ Tuấn Anh

Vũ Tuấn Anh

Hồ sơ 5 sao 276 Lượt xem hồ sơ

Nam, 29/12/1993, 31 tuổi

Sunhome 2.2, An Thới, Phú Quốc, Kiên Giang

Cập nhật: 12/11/2025

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Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
30 - 40 triệu
Nơi mong muốn làm việc
Hà Nội, HCMC, Kiên Giang, Khánh Hòa
Ngoại ngữ
Tiếng Anh (Khá)
Quy mô công ty lớn nhất từng làm
5 sao
Công việc mong muốn
Quản lý, điều hành, Tiền sảnh

Giới thiệu bản thân

Hospitality professional with over 8 years of progressive experience in Front Office operations at 5-star resorts and city hotels. Skilled in leading teams, optimizing guest experiences, and ensuring seamless daily operations through effective use of OPERA PMS. Passionate about service excellence, team development, and maintaining high standards that reflect the brand’s values.

Trình độ học vấn chuyên môn

National Economics University (ĐH Kinh tế Quốc dân)

English Bachelor of Business Administration (QTKD bằng tiếng Anh) - Đại học

2011 → 2015

Kĩ năng

Giải quyết phàn nàn
Lắng nghe và xử lý tình huống
Training and Development
Quản lý
Tổ chức công việc

Kinh nghiệm làm việc

Assistant Front Office Manager tại New World Phú Quốc Resort

10/2024 → Hiện tại

Phu Quoc

- Gain hands-on experience managing front office operations in a large-scale resort with 366 villas - Assist Front Office Manager in managing daily Front Office operation activities. - Act as FOM in their absence, making key decisions for front office operations. - Supervised, trained, and scheduled a team of 52+ front office staff - Control the availability of villas, forecast occupancy and monitor the villa assignment. - Promote a professional and hospitable image to the guest. Give full service from heart to any guest requiring assistance with a prompt, caring and helpful attitude to enhance guest experience. Take care of VIPs - Supervise, train, and schedule front desk staff to maintain high service standards. - Enhance upselling for room, transportation and tour. - Prepare and analyze daily, weekly, and monthly front office reports. - Plan and enhance guest satisfaction score among OTA channels (TripAdvisor, google, Agoda, etc.) - Establish SOP for department and take into practice. - Establish training plan and manage training activities of the department. - Manage departmental roster, manning review, and recruitment/onboarding of new Front Office staff. - Address customer issues and complaints.

Guest Service Manager tại New World Phú Quốc Resort

4/2022 → 10/2024 (2 năm 5 tháng)

Phu Quoc

- Assist Front Office Manager in management duties. - Apply hotel knowledge as well as experience to oversee daily operation, ensure employee productivity and the efficiency of all processes. - Uphold and enforce company policies. - Address customer issues and complaints. - Control the availability of rooms, room types, accuracy of room count and oversee the daily room assignment - Ensure the smooth running of service when on duty. - Promote a professional and hospitable image to the guest. Give full service from heart to any guest requiring assistance with a prompt, caring and helpful attitude. - Be in charge of personnel training and assist Front Office Manager in personnel management.

Duty Manager tại Wyndham Garden Hanoi

4/2021 → 4/2022 (1 năm )

Hanoi

- Oversee Front Office operations to ensure seamless daily performance and high guest satisfaction. - Handle guest complaints, VIP arrivals, and emergency situations with professionalism. - Coordinate with other departments to maintain service standards and operational efficiency. - Support staff training, shift supervision, and performance monitoring. - Oversee night audit, daily reports, and contributed to improving guest experience scores.

Duty Manager tại Hanoi Daewoo Hotel

9/2020 → 4/2021 (7 tháng)

Hanoi

- Skill in coordinating front office services in a 411-room property, ensuring smooth operations and guest satisfaction. - Supervise front office operations during shifts to ensure smooth performance and guest satisfaction. - Handle guest complaints, VIP arrivals, and emergency situations with professionalism. - Coordinate with other departments to maintain consistent service quality. - Train and support front office staff; monitored shift performance and service standards. - Review night audit and daily reports to ensure accuracy and compliance. - Identify service gaps and contributed to improvements in guest satisfaction scores. - Represent management in the absence of senior leadership during assigned shifts.

Mong muốn về công việc

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