Born and raised in a poor family without further condition to continue my dream for higher education, I always keep teaching myself to scope the hardship and overcome it in life, starting up the very first steps of Hospitality trained at KOTO - Know One, Teach One was a very open journey to my life. Be ready to go somewhere else to fulfill the experiences and keep learning. To be flexible at work, to be honest, responsible for tasks, teamwork, ambitious but a very concerned - person. Through the journey, I am patient to learn everything for the first steps and build my training career as well as engage in Marketing field which I am really interested, the current job status as a customer service executive that helps me a lot by improving communication skills and opening my mind about Marketing studies that will suit me well for my future career on higher level of professionalism

High School, Certificate II of Hospitality, Health and safety in the workplace, Food safety awareness in catering, Level 2 Award in Health and Safety in the Workplace, English Certification.

Food Restaurants Resorts Food and Beverage Hospitality Wine Team work Microsoft office General Cashier P.O.S System Reservation/Sales Admin Coaching Skills Good Communication Assistance

Sales Admin/ Reservations Officer Company Name KOTO - Know One, Teach One Dates EmployedOct 2016 – Present Employment Duration1 yr Location19 Nguyen Dinh Chieu, Dakao Ward, District 1, HCMC, Vietnam Moving to the position of Customer Service, I seem to have many things to do to satisfy our customers from solving the problems to meeting thier expectations. Being the one who is original hospitality background, I love to work with the clients by providing the best care relating to their request and learning the way they work professionally, I love communications, talk to other people, meeting people in discussing or negotiating something and so on so that I have decided to learn more about Marketing and Communication field to have some more new experiences, the currently job has not much relates to the field that I am interested though, however I am the one who is always open and willing to learn so I am on the way to explore step by step to reach the new career in the near future. Reservation/ Sales Admin Contacting for contract service Updating customer database/feedback Handling customer complains Tele Sales Customer survey Dealing with customers Informing customer's request Prepare function as required Working with Tour Operator Keep updating menu, prices Ability to work with kitchen team to bring services as function required Reservation with details Food and Beverage Costing Ability Supporting Marketing Works Briefly KOTO's introduction Knowledgeable about KOTO works and its features KOTO's social media and its commitment Understanding KOTO's structure KOTO development with visions, missions Edit position Floor Supervisor/ Assistant to Restaurant Manager KOTO - Know One, Teach One Floor Supervisor/ Assistant to Restaurant Manager Company NameKOTO - Know One, Teach One Dates EmployedJun 2015 – Oct 2016 Employment Duration1 yr 5 mos LocationKumho Link, 39 Le Duan Street, Dist 1, HCMC, Vietnam Coming back to KOTO where I was trained to go outside for working was a wonderful honor. I did all what I had learnt out there to the place where I did again found love and peaceful. The professionalism is the key to be admired by others, the knowledge is the second one to make people feel you are knowledgeable to teach/ train them, especially the trainees at KOTO. At the position of Assistant to Restaurant Manager, I did learn so much more experiences at the higher level of management. Working with the director of operation was a key to find out there are many strenghts I have, working with the hospitality consultant was a great chance to know that what I am still lacking of, I was the one who run the operation without restaurant manager in few months, seeing from what I have done, the experiences I had is treasure. Working at the restaurant as an assistant to do services and training for trainees Deliver food and beverage knowledge to the trainees Cashier tasks and report POS system use Assist Restaurant manager for paper work Follow the restaurant operation tasks and duties Doing restaurant roster with variety of shifts SOP for Restaurant Operation Customer services as required Food and Beverage knowledge with skills of serving Dealing complains from customer Be able to manage the restaurant during operation time Able to solve problems from internal to external customers Well controlled under pressure during peak hour Report to the management levels Well observation by taking care of every detail at work Supporting other departments and related jobs Hospitality English to English Communication professionally Edit position A Food and Beverage Service Staff GroupM Vietnam A Food and Beverage Service Staff Company NameGroupM Vietnam Dates EmployedJun 2014 – May 2015 Employment Duration1 yr LocationBitexco Financial Tower, 2 Hai Trieu, District 1, HCMC Mcafe which is one of KOTO projects that is cooperated with GroupM, a global media named WWP to support KOTO such a meaningful contribution to the charity. KOTO was the selected organization to manage the cafe by providing the employees and training skills to be able to work in the multicultural environment of media, to serve different people in the media world. A long term partnership between KOTO and GroupM would be also creating the job opportunity for KOTO Open the café, prepare foods, drinks, coffee Clean and clear working area Cost control Revenue management Checking stocks Ordering goods, products Consistent orders Handling paper work Handling the problems Following up the rules and regulations Managing the trainees Being helpful to assist others Media (1)This position has 1 media Mcafe - GroupM Mcafe - GroupM This media is an image Edit position Bartender Six Senses Hotels Resorts Spas Bartender Company NameSix Senses Hotels Resorts Spas Dates EmployedJul 2013 – Jun 2014 Employment Duration1 yr LocationSix Senses Ninh Van Bay Resort Nha Trang, Khanh Hoa, Vietnam The very first work place ever in the hospitality world in my life after graduating from KOTO. The place where I found so much more experiences ever. People are friendly and helpful. Six Senses Ninh Van Bay is one of the most attractive destinations to travellers all over the world in Nha Trang where is near my hometown. I had experienced the Six Senses core values from the locality's features to international high standard hospitality varied from the local activities to a real Six Senses Resort and Spa's brand, learned lots of way to be approachable to the variety of customers from different countries and brought them the valued service that I had obtained from my training at KOTO. Be able to adapt the new working environment at Six senses Hotels Resorts and spas. Learning the experiences at work with preparation for making drinks. Be capable making the classic cocktails and mixed drinks with high measuring standard. Storing the stocks Receiving the goods Operating a bar with other machines and equipments. Following up the procedures with Before - During - After operating the bar. Full basic knowledge of wine, spirits and liquors Coffee knowledge and Making coffee by coffee machine Responsible for alcohol service Good performance at work

I love to work in hospitality especially in the hotels or resorts as an assistant to any higher posistions. I have fulfilled and obtained necessary skills such as good communication, experiences in Food and Beverage knowledge, in serving customers, in booking/reservation task and managing at work. Those can help me achieve in working as a position of Guest Relation Officer or Reservation Executive/Sales Admin to bring the treasure values to the customers in hospitality and tourism which has been developing nowadays.