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Từ 3 đến 5 năm
Nhân viên
8 - 12 triệu
Đà Nẵng
Tiếng Anh (Khá)
5 sao
Khác
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Danang University of Economics
Bachelor of Hotel Management - Đại học
2013 → 2017
GPA: 3.5/4.0 Got scholarships and certiLcates of merit on outstanding academic results from Tourism Department at Danang University of Economics
Kĩ năng
TEAMWORK | |
MULTI-TASK | |
SERVICE-MINDED | |
CHINESE |
Kinh nghiệm làm việc
Support Leader tại New Moon
11/2020 → 1/2022 (1 năm 2 tháng)
2A Phan Huy Chú, Đà Nẵng
Support Leader • Control uploading products as required, following tracking and processing orders. Give constant direction to team members to ensure that all customer inquiries (regarding order, tracking, payment, email, special requests ...) are rightfully attended to on time and in the best way possible to give them satisfaction. • Find vendor/supplier and negotiate for product features, price and working principles for both sides. • Resolve dispute in payment gateway (Paypal, Stripe). • Make monthly revenue report. • Support composing emails for Payment gateway team when Stripe/ Paypal account temporarily or permanently suspended. • Process orders on Amazon (FBA), reply customers message, check Amazon Account Health and resolve complaints related issues.
Receptionist tại ALTARA SUITES
6/2017 → 3/2018 (8 tháng)
120 Võ Nguyên Giáp, Đà Nẵng
• Welcome guests to the hotel in a polite, friendly and helpful manner. • Answer telephone inquiries promptly - professionally - transferring calls on. • Be responsible for all activities relevant to Front Desk such as check in, check out, guest relation, ... • Deal with and resolve guest complaints, handle guest requests to ensure that guests depart with a positive impression of hotel service. • Complete the night auditing procedures with accuracy and attention to detail. • Ensure all relevant paperwork has been completed in order for a smooth handover at the end of shift.
Reservation Agent tại Vinpearl Condotel Roverfront Da Nang
7/2018 → 10/2020 (2 năm 3 tháng)
341 Trần Hưng Đạo, Đà Nẵng
• Respond to communications from guests, travel agents, online travel agents concerning reservations arriving by mail, telephone or through extranet system. • Create and maintain reservations and promptly process any cancellations and modiLcations following hotel policy. • Chasing payment for on the book bookings depending on cut off date. • Assist customers with choosing among a variety of options to meet their needs and applying up-sell or cross-sell techniques to sell add-on travel products, such as tour tickets or upgraded accommodations. • Prepare the list of expected arrivals for the front ogce and supporting other departments for smoothly operating.