Supervisor, Bartender and Server tại Keswick Hall and Golf Club

9/2022 → 9/2023 (1 năm )

Keswick, Virginia, USA

• Assist in organizing and coordinating special events for guests, such as weddings and corporate functions, ensuring a seamless and memorable experience. • Assist in coordinating special events and functions at the club, including menu planning, setup, and execution • Assist in developing and implementing new cocktail menus to attract and engage customers • Assist in training and development of new F&B staff members, ensuring they acquire necessary skills and knowledge to provide exceptional service to guests • Assist in conducting wine tastings and educating guests on different wines and food pairings • Assist in maintaining inventory of food and beverage supplies to ensure adequate stock levels for events and daily operations

Front Office Trainee tại New World Saigon Hotel

3/2022 → 9/2022 (6 tháng)

Ho Chi Minh City, Vietnam

• Completed VIP guest check-in/check-out procedures in specific VIP Floor • Performed front office functions including check-in, check-out, handling guest requests and complaints • Handled reservations via phone and the internet • Conducted billing, cash and credit card transactions • Assist with the coordination of guest services, ensuring a positive experience for all guests • Assisted in implementing new health and safety protocols to ensure the safety of guests and staff during the COVID-19 pandemic • Assist in maintaining a high level of cleanliness and hygiene in the front office and guest service area

Food and Beverage Trainee tại Restaurant Thai Orchidée

8/2019 → 2/2020 (6 tháng)

Lausanne, Switzerland

• Welcomed guests and took orders according to customer preferences • Prepared drinks including coffee, tea, and cocktails • Made menu recommendations and upsold to guests • Assisted guests with recommendations • Set up mise en place • Operated POS and managed bills and payments

Rachel Snogles - F&B Manager and Keswick Trainer

Keswick Hall and Golf Club

rsnogles@keswick.com - +14342844217

Ngô Minh Thành - Assistant Front Office Manager

New World Saigon Hotel

thanh.ngo@newworldhotels.com