Front Desk Division tại Hyatt Regency Birmingham - The Wynfrey Hotel

8/2022 → 8/2023 (1 năm )

1000 Riverchase Galleria, Birmingham, Alabama, USA

Reservations/ Front Desk (01/08/2022 - 02/12/2022) • Handling reservations for sold out nights. Forecast weekly and monthly, report occupancy rate ot al departments to come up with solutions. • Answer phone inquiries, quote room rates, different packages and guest incentives. • Doing check in, check out guest. Process room lists and guest confirmations, enter and complete individual and group reservations. Guest Services (09/12/2022 - 09/04/2022) • Offer proactive service by anticipating guest needs. • Maintain communication with other Hotel Departments as ti pertains to guest services. Communicate any emergency, lost item,or theft to proper security staff or authorities. • Provide excellent customer service and to demonstrate a thorough knowledge of the hotel amenities and surroundings to provide guests with factual information. Rooms Division: Back Office (10/04/2023 - 31/07/2023) • Assist in the implementation of all hotel's policies and procedures. Understand safety requirements. • Tracks room revenues, occupancy percentages, and other standard hotel operating statistics. Prepare inventories and stocking to ensure adequate supplies. • Scheduling and management of Rooms Division Staff. • Assist in generating reports and daily operational tasks for the upkeep and turnover of occupied hotel rooms.

Front Desk Agent - Sale Executive tại Soleil Boutique Hotel

3/2021 → 6/2022 (1 năm 3 tháng)

211 Hang Bong street, Hoan Kiem District, Ha Noi, Viet Nam

Front Desk Agent (March 2021 -November 2021) • Taking bookings online, in person, via phone and email • Managing cash handing and ensuring all transactions are compliant with cash operations • Doing check in, check out guest. Answer queries of guest various information and service of the hotel. Deal with complaints and problems. Sale Executive (November 2021 -June 2022) Work with General Manager plan sales strategy and implement tactics to achieve budget • Convince and negotiate customers to use services at restaurants and hotels. Discuss, negotiate contract terms and sign contracts with customers. • Collaborate with all sales staff at restaurants and hotels to build promotional activities and introduce services to customers through media channels or offline. • Develop form templates (cooperation contract, policy, price quote, authorization form, Mode of payment, booking confirmation) • Search for customer information through many different channels to build a system of potential customers. • Contact potential customers in the self-search list or from the hotel's data system to introduce services and incentive programs. • Send service information via email for customers to refer to, answer customer questions when receiving email feedback from customers. • Provides after-sales service and ni particular to ensure al guests complaints are taken seriously.

Employee of the month - June 2023 at Hyatt Regency Birmingham - The Wynfrey Hotel, Alabama, USA.

6/2023

Employee of the month at Front Office department

Mrs. Huong Thao - General Manager

Soleil Boutique Hotel

gm@soleilboutiquehotel.com - +84915559298

Mrs. Cheryl Jordan - Senior Regional Director of Human Resources

Hyatt Regency Birmingham - The Wynfrey Hotel

cheryl.jordan@hyatt.com - +1.205.705.123