In my previous role as a customer service representative at. I was responsible for greeting customers, answering their questions, and processing their purchases. I also handled customer complaints and resolved them in a timely and professional manner. I developed strong communication and interpersonal skills during this time, and I learned how to provide excellent customer service under pressure. In my previous role as a front desk officer at E-Hotel, I was responsible for checking in and out guests, processing reservations, and handling guest inquiries. I also assisted guests with their needs during their stay, such as booking tours and making restaurant reservations. I developed a strong understanding of hotel operations and guest service procedures during this time.