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Kinh nghiệm làm việc
Từ 1 đến 3 năm
Từ 1 đến 3 năm
Vị trí
Nhân viên
Nhân viên
Mức lương mong muốn
8 - 12 triệu
8 - 12 triệu
Nơi mong muốn làm việc
Hà Nội
Hà Nội
Ngoại ngữ
Tiếng Anh (Giỏi)
Tiếng Anh (Giỏi)
Quy mô công ty lớn nhất từng làm
N/A
N/A
Giới thiệu bản thân
- Ability to communicate effectively with a wide range of customers.
- Able to handle complaints and difficult situations.
- Professional and friendly at all times with great energy and enthusiasm.
- Able to contribute effectively to team projects.
- Strong points: hard working, fast learning, good negotiation skill and problem-solving oriented person.
-Strong Communication skill, Group working
Trình độ học vấn chuyên môn
2011 – Jun 2015: Bachelor of Business Management Hanoi Open University, Hanoi, Vietnam
Major: Hospitality Management
Kĩ năng
Excellent problem-solving skills.
Attention to detail, hardworking, polite and friendly
Communication and presentation skills:
Competent - Experience: 3 Years
- Acquired experience about effective communication methods.
- Realized the importance of communication skills
English: Expert - Experience: 9 Years
- Excellent in listening, speaking, reading and writing skills.
Independent studying and researching skills:
Competent - Experience: 3 Years
- Ability to gather valuable resources through various communication mediums: library, research documents, online among others
- Frequent exposure to English reading materials
Computer skills:
Competent - Experience: 4 Years
- Word, Excel, Power Point.
- Knowledge of Database Administrator (Access), Mail, Internet…
Kinh nghiệm làm việc
* March 2017 – Current: Reservation Clerk – Pullman Hanoi Hotel
Receive customer's reservation request.
Use the hotel booking source: direct booking, through agent ... to negotiate the booking and processing booking.
Dealing with guest.
Send confirmation letter to the customer by email, telephone, fax (subject to the rules of each hotel)
Save guest information to related departments to welcome and serve customers.
Amendments to reservations or cancellations if guests make changes.
Summary of daily check in for receptionist to do their work.
Other duties given by Sale Manager
Mong muốn về công việc
- Working long stick with a restaurant-hotel.
- Work environment friendly and professional
- There are good opportunities for advancement at work