● Customer service, quality & profit-oriented hospitality management leader. ● A deep knowledge of guest services, operations, rooms division, recreation, e-commerce, sales & marketing. ● 15 years of international experience in the Maldives, Thailand, Egypt, Laos, Tanzania, UAE & KSA. Dear Hiring Manager, My name is Peter Ghaly, and I’m thrilled to apply for a position within your esteemed property. As a goal oriented and driven professional, I’m eager to contribute to the success of your organization. Professionally, I bring over 15 years of international experience in the hospitality industry, having worked in diverse locations such as the Maldives, Thailand, Egypt, Laos, Tanzania, UAE, and KSA. My journey in hospitality began with a Bachelor's Degree in Hospitality & Tourism, which provided me with a solid foundation for my career. Over the years, I have gained valuable insight and expertise across various departments including Front Office, Events, Revenue, E-Commerce, Sales, Reservations, Operations, and Recreation. Additionally, I hold a Cornell Hospitality Management Certificate, further enhancing my knowledge and skills in the field. In my previous roles, I have excelled in managing quality guest services and relations, consistently exceeding guests' expectations. I possess a proven ability to handle complaints effectively, solve problems efficiently, and recover services swiftly. My experience also includes coordinating guests' journeys seamlessly, ensuring every interaction is memorable. Furthermore, I have had the privilege of hosting VIPs with the utmost care and attention to detail. One of my key strengths lies in revenue and yield management. I thrive on the strategic planning required to optimize both occupancy and rates, consistently driving increases in ADR and RevPAR. By leveraging market insights and implementing targeted initiatives, I have a proven track record of maximizing revenue while maintaining a guest-centric approach. Furthermore, I am adept at cost control measures, identifying and reducing unnecessary expenses without compromising on quality or service standards. I am also known for my problem-solving skills, thinking outside the box and looking at challenges from different perspectives to find creative, unconventional, and unique solutions. This ability to innovate ensures that I can effectively address and overcome obstacles, enhancing both guest satisfaction and operational efficiency. Moreover, I possess strong leadership skills. I monitor, guide, and motivate my team, fostering an environment of trust and collaboration. I encourage and support each team member, building and maintaining strong relationships to unite the team towards one goal. By educating, training, advising, and offering consistent advice, I help the team achieve their full potential and drive collective achievements. Beyond my professional attributes, I am characterized by honesty, sincerity, and directness. I believe in transparent communication and fostering an environment of trust and collaboration within the team. In summary, I am a results-driven individual who thrives in dynamic environments where excellence is the standard. I am excited about the possibility of contributing my skills and experience to your organization, where I can play a pivotal role in delivering exceptional guest experiences while driving profitability and operational efficiency. Thank you for considering my application. I am eager to discuss how my qualifications align with the needs of your organization in more detail. Sincerely, Peter Ghaly.

Resort Manager | Hotel Manager | Assistant Hotel Manager | EAM | Guest Relations Manager | Guest Experience Manager