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HỨA VIẾT THANH TÂN
52 Lượt xem hồ sơ
Nữ, 14/08/1992, 32 tuổi
535 Trần Hưng Đạo, An Hải Tây, Sơn Trà, Đà Nẵng
Cập nhật: 16/04/2024
Thông tin liên hệ
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| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
N/A
Giám sát
20 - 30 triệu
Đà Nẵng
N/A
N/A
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Mastering Data Analytics (Viện Đào tạo Phân tích Dữ liệu Kinh doanh)
Phân tích dữ liệu kinh doanh - Khác
2023 → 2023
PACE Institute of Management (Học viện Quản lý PACE - Đào tạo Doanh nhân & Tư vấn quản trị)
Chief Financial Officer (CFO) Training Program - Khác
2023 → 2023
Foreign Trade University (Trường Đại học Ngoại thương CS 2- FTU2)
International Business Economics (Kinh tế đối ngoại) - Đại học
2010 → 2014
Very good degree with GPA: 8.4/10
Kĩ năng
| Quản lý | |
| Quản lí thời gian | |
| Training and Development | |
| Tổ chức công việc | |
| Giải quyết vấn đề | |
| Phân tích dữ liệu | |
| Chăm sóc khách hàng |
Kinh nghiệm làm việc
CUSTOMER SERVICE REPRESENTATIVE tại SONG BINH CO. LTD - FedEx’s GSP
12/2014 → 11/2017 (2 năm 11 tháng)
Hồ Chí Minh
- Handled inbound calls, acknowledged customer's true needs and assisted customer to selecting the right shipping solutions - Supported customer in tracking shipments - Closely traced urgent shipments from pick up to delivery - Handled all incidents happened during transit: lost, missing, damage, miss-route, miss-handling - Specialized in resolving customer's claims, coordinated with other departments to investigate the root cause and settle claim based on FedEx's policy through pro-active solutions still and meet customer's satisfaction
CUSTOMER SERVICE REPRESENTATIVE tại HILTI VIETNAM CO. LTD
12/2017 → 12/2018 (1 năm )
Hồ Chí Minh
* Customer Service - First-point contact of customer, acknowledged customer's true needs, advised customer the suitable products, processed the order - Account data management and maintenance * Sale & Logistic Support - Sale support: Made the quotation, supported in negotiating economic and sales contracts - Checked stock availability and arranged delivery - Monitored warehouse and ensured delivery solution - Worked with sales team to update stock status and forecast for the stock inventory
CUSTOMER SERVICE SUPERVISOR tại KERRY EXPRESS VIETNAM
12/2018 → 5/2021 (2 năm 5 tháng)
Hồ Chí Minh
* Managed Claim team (CS team) - Monitored CS team daily work, advised for special cases, evaluated and approved CS files before executing to compensate for customer - Reviewed compensation action and strategized corrective action - Was responsible & drove the performance of whole team - Reviewed KPI and evaluated performance of CS team members * Assisted to Manager - Set up work flow, process, template report, training docs for CS team - Supported in back up for other teams under Senior manager: Call center, International department - Strategized plans for team's KPI as required - Assisted senior manager to supervise team, ensured quality customer service, collaborated with other departments to achieve and exceed company productivity - Risk management, monitored compensation cost, escalated in case of any huge risk caused by service's failure. - Analyzed compensation data and reported monthly to Board of Directors, managed controllable expenses within approved budgets to achieve profitability targets
ASSISTANT MANAGER tại MINH LONG FOOD PACKING JOINT STOCK COMPANY
10/2021 → 12/2023 (2 năm 2 tháng)
Hồ Chí Minh
*Finance & Purchasing - Analyzed financial information and produced the financial reports - Develop purchasing implementation plans to ensure alignment with operational activities - Managed all purchasing activities, ensured cost optimization, quality assurance and timely supply in production - Worked closely with suppliers to obtain all information: specification, quality, quotation, delivery, payment...and selected the best suppliers that fulfill purchasing requirements and conducted on negotiations on contract terms and conditions - Closely followed up and control the spending within approved budget to achieve cost-saving goals - Conducted analysis on spending, cost, inventory, suppliers in order to get valuable insights and help to make better-decisions. * Production & Operation - Analyzed inventory data and managed inventory effectively to optimize company's cash flow and operational results. - Managed day-to-day operation, production and work of staffs. Monitor and provide feedback to managed staff to effect improvements in organizational goals * Sales & Customer Service - Reviewed Sales performance and analyzed Sales data to find strengths and weaknesses, help to make better business decisions - Managed and reviewed the large clients contracts, quotation, promotion policy - Monitored customer's satisfaction and quality assuarance, handled customer's complaints
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