Internship tại Hyatt Regency Tamaya Resort and Spa

4/2020 → 3/2021 (10 tháng)

New Mexico

Assistant F&B Manager tại Bach suites Saigon

5/2022 → 9/2022 (4 tháng)

Hồ Chí Minh

• Perform daily walk through to ensure cleanliness and properly working equipment • Managed a process re-engineering project to improve and consolidate end-to-end service processes • Restructured communication flow among 8 departments • Constantly develop and improve all aspects of service in waiter/ waitress, cook and meeting areas • Cost and wastage control • Manage the Food and Beverage departments within established departmental budgets • Work with all involved operating vendors/ departments to ensure smooth service delivery • Establish, implement, and follow all emergency procedures • Responsible for storing and inventory of all suppliers necessary to perform daily operations • Conducted workload assessments and devised new operational processes that led to a 40% increase in productivity • Assist HRM with hiring and scheduling of the staff

Supervisor tại La Casa del Habano

3/2023 → 9/2023 (6 tháng)

Hồ Chí Minh

• Focus attention on improving productivity levels and the need to prudently manage utility/ payroll costs • Provide exceptional services to guests at all time to maintain positive interactions with good working relationships • Assist the Manager to achieve the monthly and annual outlet’s revenue • Assist in the inventory management and ongoing maintenance of operating equipment and other assets • Handle all guest complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily • Work with other departments to take corrective actions where necessary, providing creative suggestions, ideas and quality controls • Monitor service, food and beverage standards in the outlet • Ensure that the outlet is kept clean and organized, both at the front and back of house • Assist in the recruitment, oversee the punctuality and appearance of outlet associates • Attend training sessions and meetings as and when required • Carry out any other reasonable duties and responsibilities as assigned

Supervisor tại Social Complex Tôn Thất Thiệp

10/2023 → Hiện tại

Hồ Chí Minh

• Ensure both FOH and BOH teams have clear understanding of their duties, responsibilities and key performance expectations • Ensure the culture of excellence, teamwork and continous improvement is always fostered and visible • Ensure the best practices are followed and safeguarded by providing regular on site • Existing processes are challenged are reviewed, innovation is encouraged, and open communication lines are maintained to ensure additional value can be created • Cost control measurements are developed and implemented without compromising on quality • Periodic sales reports and reviews are produced and reviewed. Recommendations and action plans are formulated