IT staff tại POSCO VIETNAM Ltd.

9/2009 → 6/2015 (5 năm 9 tháng)

Hồ Chí Minh

POSCO VIETNAM is a member of POSCO, the leading steelmaker in the world, including Main office & Factory located in BaRia-VungTau province and Branch in HCM City. POSCO VIETNAM has opened the biggest cold rolling steel mill in Vietnam, supplying high quality products for Vietnam and Southest Asia market. •Hardware: - PC: HP 7900, HP 7400, HP Pro 3000, HP Elite 8200 … - Laptop: Dell, Samsung, Lenovo - Printer: HP Laserjet P1006, 2015, 5200, Pro 400 Color M451nw; HP Deskjet D730, D4160; Epson N2500 - Print Server: Trendnet TE100-P21, LinkPro PS-300UP - Scanner: HP G3010, G3110 - Fax: Panasonic Laser Fax KX-FL542, Canon L220 - Fingerprint authentication system: VIRDI - IP Phone: Cisco 7911, 7961, 7962 - Cisco Router 2811 & Switches 2960, 3560 - Cisco firewall ASA 5510 - IPS HP TippingPoint S110 - BlueCoat ProxySG 600 •Software / Application / OS: - Windows 7 Enterprise SP1 (English, Korean) - MS Office 2007 (English, Korean) - IBM Lotus iNotes 8.5 - Security: Virus chaser, DRM Fasoo, nProtect - NetSupport Manager, LacViet dictionary, Adobe Reader, 7zip, … •Support over 60 users: directly and remote control. •Install, update: OS, softwares, applications. •Troubleshoot problems: network connectivity, system, applications, hardware, peripheral devices. •Implement IT policies about software’s copyright, securities, … •Scan virus and malware. •Maintaining, upgrading hardware, system. •Replace toner cartridges for printers, faxes; drums for fax machines. •Add, modify and upload employee’s fingerprints to VIRDI fingerprint authentication system. •Using BlueCoat Proxy to permit/deny users to access internet and manage rules. •Using BlueCoat Reporter to make report about Bandwidth, Web Requests, … •Contact with IT department of POSCO ICT in Korea to ask for solving errors in Mail system, Marketing system, … when necessary. •Report to Team Leader/Manager.

Technical staff tại VISCOM JSC.

8/2015 → 9/2016 (1 năm 1 tháng)

Hồ Chí Minh

VISCOM is an authorised distributor for network devices (D-Link), monitor (BenQ, HP), CPU (AMD), desktop mainboard (ASUS), keyboard/mouse/headphone/webcam (A4Tech) over 10 year experience with distribution network throughout Vietnam. Headquarter is in HCMC and 2 branches in Hanoi and Danang. •Administer LAN/WAN/Wi-fi network in headquarter and VPN connections to branches •Support about 30 internal users •Backup data for servers •Install, update: OS/Softwares/Applications •Troubleshoot: network connection, system, hardware, software, peripherals, … •Maintain, upgrade hardware, system •Refill toner for printer/fax •Administer fingerprint checking system •Administer surveillance camera system •Doing Type Approval procedures for network products distributed by VISCOM •Update content for company’s website •Writing manual for products •Test and research new products, wireless solutions •Technical support for customers •Other works requested by managers •Report to IT manager/Director

IT engineer tại Thakral One

10/2016 → 12/2021 (5 năm 2 tháng)

Hồ Chí Minh

Thakral One, headquartered in Singapore, is a technology consulting and services company. We have many big customers such as Adidas, Abbot, Baxter, … and Allergan in Vietnam. Allergan is a global pharmaceutical leader focused on developing, manufacturing and commercializing branded pharmaceutical, device, biologic, surgical and regenerative medicine products for patients around the world. Allergan is now part of AbbVie. I’m in charge of onsite support for RO of Allergan Singapore in HCMC as Deskside support engineer. *Hardware: - Cisco Router ISR 4321 & Switches 3750X, 2960XR & AP Air-cap3702i-e-k9 - Palo Alto firewall PA-500 - Riverbed WAN Optimization CXA-00770 - PC: Lenovo Thinkpad T490s, T480s, … Mobile: Apple iPhone/iPad - Peripherals: Ricoh C2004ex, HP LaserJet MFP/OfficeJet Pro, Panasonic projectors - Access control system: MITA888 - Audio conference: Polycom SoundStation 2 - PBX: Panasonic KX-TDA100D - CCTV Questek *Software: - Windows 10 Enterprise with BitLocker - MS Office 365 suite with MS Teams, OneDrive, SharePoint, … - Okta, Ping SSO - MFA with Okta Verify, PingID, Symantec VIP Access - MobileIron - Security: McAfee Endpoint Security, McAfee DLP - ServiceNow, Cisco AnyConnect, Box, DocuSign, … - Others: Bomgar remote support, Adobe Acrobat, 7zip, Lac Viet dictionary, … •User support: for 50 office-based and remote users -Using AD to troubleshoot log-in issues -Troubleshooting Hardware/Software issues -Using ServiceNow to log incidents/requests -Updating Distribution lists, Outlook contact groups -Add, modify, delete employee’s fingerprints on access control devices -Writing user manuals and providing training sessions, especially for new technology/solutions •Client support: -IMACD procedure -Windows image build from SCCM server -MobileIron installation and configuration on iPhone/iPad -Data backup & restore -Using AD to troubleshoot basic tasks such as move/delete/add … -Troubleshooting BitLocker issues, MobileIron issues •Application support: -Listing various software, applications and tools used -Installing and configuring global standard software, local software, department specific applications -Troubleshooting software/applications issues -Remote supporting with Bomgar, MS Teams •Conference Room technology support: townhall meetings on MS Teams, Zoom, Webex, teleconference meetings •PBX support: add/modify/delete extension, configure FWD/DND setting •Smart hands support: for global network team to maintain and troubleshoot network issues •Asset management: -Listing asset inventory/data -Doing process/procedures for providing, collecting or lost/stolen asset -Doing process/procedures for asset disposal •Using ServiceNow to manage incidents/requests •Doing daily tasks: server room check, internet speed test, McAfee ePO to monitor agents, … •Requesting vendor support: warranty, repair, maintenance, … •Implement IT policies about software’s copyright, securities, … •Joining projects of IT department •Others: replace toner for printers, … •Report to Regional IT Manager

IT Officer tại Habitat For Humanity Vietnam

1/2022 → 5/2024 (2 năm 3 tháng)

Hồ Chí Minh

Habitat for Humanity International began working in Vietnam in 2001. Over the years, Habitat Vietnam has delivered a holistic approach to housing by supporting and empowering communities to take ownership of improving their living conditions and eliminating poverty housing. Habitat Vietnam has a head office in HCMC and branches in Hanoi and Quang Nam. I’m an IT Officer in charge of IT support and administration for Habitat Vietnam. As the only IT personnel, I cover all aspects of IT. -Manage IT infrastructure and network -Administer Microsoft 365, including Exchange/MS Teams/OneDrive/SharePoint -Support for 30 users: setup PC, troubleshooting Hardware/Software issues, updating Distribution lists, … -Purchase and manage IT Assets -Manage software licenses -Write manuals and provide IT training for users -Apply and develop M365-based solutions for IT improvements: + MFA for O365/VPN + Configure security settings/policies, such as BitLocker, LAPS, Safe Attachment, … + Manage devices and apps with Microsoft Intune + Promote a digital workplace on MS Teams, including deploying Teams apps/templates + Using Power Automate to automate business processes, such as approval request, helpdesk ticket, leave management, … + Migrate on-premises servers to SharePoint Online + Build the SharePoint intranet and home site + Data protection with DLP, AIP + Deploy Microsoft Viva Suite for enhancing employee experience, including Viva Connections, Viva Learning + … -Participate in composing the new IT policies, procedures -Standardizing the IT environment -Report to National Director

Good performance of the year 2010

11/2010

Nhân viên xuất sắc năm 2010 tại POSCO Vietnam

Award for Excellence

1/2020

Nhân viên xuất sắc năm 2019 tại Allergan.