Restaurant Management Trainee tại RE&S Enterprise Co., Pte (Chain of Japanese Restaurants)

3/2008 → 9/2008 (6 tháng)

United Square, Singapore

✔ Monitored beverage inventory levels to ensure sufficient supply for daily operations, promptly replenishing stock as needed; ✔ Maintained all facilities and equipment in proper, safe working condition; ✔ Oversaw daily operational tasks, such as greeting guests, taking orders, and processing payments;

Shift Restaurant Manager tại ZAN Z BAR RESTAURANT

12/2008 → 4/2011 (2 năm 4 tháng)

Hồ Chí Minh

✔ Directed and supervised the daily operations of the dining room, ensuring guest satisfaction by managing ambient music, lighting, and maintaining a secure, safe environment; ✔ Devised an efficient purchasing process and developed an optimal inventory model, resulting in a 20% cost savings; ✔ Upheld the highest quality of food and beverage service by identifying customer service gaps and developing training materials for all bartenders and service staff to align with company standards; ✔ Hired, trained, scheduled, and supervised a team of over 25 motivated employees;

Guest Service Associate tại WYNDHAM KINGSGATE RESORT

5/2011 → 4/2012 (11 tháng)

Williamsburg, VA, USA

✔ Efficiently and professionally handled guest check ins and check outs; ✔ Assisted guests with inquiries about local facilities and promptly fulfilled their requests; ✔ Addressed guest complaints and issues in a timely and effective manner; ✔ Coordinated with all internal departments to ensure smooth and effective communication with guests; ✔ Processed guest folios, managed cash handling, and collected payments; ✔ Supervised the hotel's cleaning staff and maintained clean, hygienic conditions; ✔ Handled additional duties as needed by guests or management;

Training & Development Manager tại SAIGON GOURMET CONSULTING (Zan Z Bar Restaurant)

7/2012 → 11/2013 (1 năm 4 tháng)

Hồ Chí Minh

✔ Served as the acting Restaurant Manager in any SGG outlet when required; ✔ Provided regular training sessions and inform SGG personnel of upcoming sessions through the internal newsletter; ✔ Set excellent examples of guest service and professional conduct, including appropriate uniform and behavior; ✔ Promoted outstanding service by training and educating employees; ✔ Maintained consistent service standards to ensure guest satisfaction and encourage repeat business, as measured through customer feedback forms; ✔ Trained staff on techniques to actively maximize Food & Beverage sales through suggestive up selling and cross selling; ✔ Designed and developed training and development programs based on the organization's and individuals' needs; Modify and improve existing programs as necessary;

Training Manager tại SKHK COMPANY (Barbecue Restaurant - Franchise)

11/2013 → 7/2015 (1 năm 7 tháng)

Hồ Chí Minh

✔ Responsible for writing training documents and training domestic and international Barbecue Garden staff to ensure standards and procedures are maintained; ✔ Designed training programs and professional development courses to facilitate meeting organizational goals and individual professional needs; ✔ Estimated and managed training operation costs within the budget to maximize return on investments; ✔ Determined potential of training programs to meet the organization's future needs; ✔ Assisted human resources in designing appraisal programs and training materials; ✔ Researched new techniques for possible inclusion into the existing training process; ✔ Conducted duties in a courteous, safe and efficient manner, in accordance with Barbecue Garden's policies, to maintain a high level of service; ✔ Analyzed and responded to guest and employee feedback to drive continuous improvement of products and performance;

Assistant Manager for Executive Chef tại L CONCEPT (Namo Restaurant, Tuscan & Grill, Lusine Restaurant)

9/2015 → 12/2016 (1 năm 2 tháng)

Hồ Chí Minh

✔ The role is based in the back office, providing support to various managers who may require assistance. The position requires coordination across departments and levels to ensure the smooth operation of the company's business; ✔ Responsible for consulting and assisting the Admin Department with store administrative matters necessary to open and operate a restaurant; ✔ Managed the Procurement Department, handling all procurement matters, including sourcing, negotiation, ensuring compliance of documentation, and coordinating with other departments; ✔ Assisted restaurant managers with operational matters at the store level; ✔ Supports the Store Development Department with pre-opening matters, which may overlap with some store administrative functions;

FREELANCE F&B Consultant, Malaysia, Vietnam tại SAVOURE Project; BONCHON Project; MANILA, BANGALORE, DUBAI Project

1/2017 → 10/2023 (6 năm 8 tháng)

Hồ Chí Minh

SAVOURE Project ✔ Analyzed and compared Savoure's bakery shops to competitors like Givral, Coffee House, Tous Les Jours, and ABC Bakery; ✔ Created and formatted key operational documents, including an employee handbook, orientation materials, checklists, job descriptions, standard operating procedures, and administrative forms; ✔ Additionally, toured Savoure's production facility, provided feedback on their operations and procedures, and made recommendations to help them improve before deciding whether to expand the brand; BONCHON Project ✔ Responsibilities included creating and formatting various operational documents such as the employee handbook, orientation materials, checklists, job descriptions, standard operating procedures, and administrative forms; ✔ Additionally, inputted data into the system; ✔ Opened new accounts, and planned staff training schedules; MANILA, BANGALORE, DUBAI Project ✔ Developed and refined the restaurant menu, including recipes, cost analysis, and profit and loss projections; ✔ Solicited and compared price quotes from multiple suppliers for goods and inventory;

Sales & Customer Service Manager tại Harvest Baking Joint Stock Company

11/2023 → 5/2024 (5 tháng)

Hồ Chí Minh

✔ Received orders and entered the data into MISA software; Communicated with customers, resolved their issues with the service, and encouraged them to experience better service going forward; ✔ Sought out new customers, developed menus and pricing to offer them; ✔ Created operational forms such as the regulation book, wastage reports, material purchase orders, and administrative documents; ✔ Trained and motivated the team to drive growth; ✔ Assigned tasks to the office team to support the production team; ✔ Conducted interviews and recruiting; ✔ Placed material purchase orders with suppliers; ✔ Searched for new suppliers to compare quotes; ✔ Negotiated payment terms with suppliers;

Franchise Training Manager tại Thousand Miles Joint Stock Company

10/2024 → / (7 tháng)

Vietnam

✔ Designing an orientation program for new employees involves creating a comprehensive training plan; ✔ Developing a structured training roadmap and framework that meets the specific needs of the organization; ✔ Collaboration with relevant departments is crucial in designing the training content and selecting suitable materials; ✔ Direct supervision of training sessions is adhering to the approved training plan; ✔ Established processes and regulations related to training should be developed, including training report forms and periodic evaluation reports to assess the effectiveness of training programs;

Mai Thị Cẩm Nhung - Trưởng phòng nhân sự

Thousand Miles Joint Stock Company

maicamnhungmv@gmail.com - +84(0) 911 368 468

Mr. Robert Beausoleil - Executive Consultant

Freelance Projects

robertbeausoleil@yahoo.com - + 84 (0) 122 303 9633

Mr. Dennis Billaney - Brand Develop Director

SKHK Company

d.a.billaney@gmail.com - + 84 (0) 904 720 477

Ms. Tran Ngoc Ky Huong - Director

Saigon Gourmet Consulting

tnkyhuong@gmail.com - + 84 (0) 913 981 128