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Việc làm thêm
Tôn Hiếu
205 Lượt xem hồ sơ
Nam, 21/05/1984, 40 tuổi
22/40 Tô Vĩnh Diện, TX, HN
Cập nhật: 03/12/2024
Thông tin liên hệ
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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 5 đến 10 năm
Tổng giám đốc/ Giám đốc
40 - 50 triệu
Tiếng Anh (Giỏi)
4 sao
Quản lý, điều hành
Giới thiệu bản thân
Trình độ học vấn chuyên môn
THPT Phan Huy Chú
Trung học
2000 → 2003
Đại Học Bách Khoa Hà Nội
Điện - Điều khiển tự động - Cao đẳng
2003 → 2006
Raffles International College Singapore
Hotel & Tourism Managment - Đại học
2006 → 2010
Kĩ năng
| Quản lý | |
| Quản lí thời gian | |
| Kỹ năng bán hàng, phục vụ khách hàng | |
| Training and Development | |
| Tổ chức công việc | |
| Kỹ năng ra quyết định |
Kinh nghiệm làm việc
Hotel General Manager tại Hoi An Emerald Water Hotel & Spa
8/2016 → 6/2019 (2 năm 10 tháng)
Hội An, Việt Nam
- Being a brand ambassador of the hotel. A coach, trainer, and strategic planner for all departments to operate smoothly to ensure service delivery according to the investor's standards to customers. - Maximize business activities, bring satisfaction when guests come to stay and use services at the hotel. Work closely with hotel owners and those involved in the operation of the hotel. - Responsible for training management, creating a guest service process for the team of Department Heads in the Hotel (Sales Manager, F&B Manager, Housekeeping Manager, Front Office Manager) to achieve the overall goal of bringing a great experience. Great for guests staying and travel partners... - Manage & be responsible for the hotel's revenue and profit. Responsible for service - guest satisfaction is the goal of the hotel service business. Ensure full compliance with SOP standards, policies, procedures and service standards in the hotel & tourism industry. Handle complaints and supervise daily operations at the hotel. - Recruiting, training and supervising staff - Budget management, Statistical and financial record keeping - Job maintenance planning, events and reservations
Hotel Operation Manager tại Wyndham Grand Vedana Ninh Binh Resort
3/2022 → 9/2022 (6 tháng)
Nho Quan, Ninh Binh
Operation Director - Monitoring all activities at the hotel to run smoothly, - Connecting department heads, coordinating personnel to ensure service quality, - Maximize sales, minimize spending, - Promote the sales department and promote the brand & - Build a friendly and professional working environment at the site. - Building partnerships with TA, Corp, and Department of Industry partners. Daily Duties and Responsibilities: Checking overnight & early morning activities before entering FO's shift, the Restaurant ensures all work is in accordance with the process. • Checking the human resources of the departments: FO, NH, Kitchen, Chamber, Engineering, Green Tree, have enough work according to the working schedule to stabilize the operation. Guide / train professional working parts. • Checking and monitoring Restaurant area serving breakfast. Approach random customers, quickly resolve complaints and complaints. • Checking: Reception area of the department & implementation of check-out & check-in at the lobby. Approach random customers, quickly resolve complaints and complaints. • Maintain morning meeting (fast briefing to HODs). Directly care and take care of the hotel's major partners and customers. Participate in the work of responding to customer reviews. Supervising the hotel's human resources, ensuring there is enough human resources needed - creating a positive working environment for employees • Supervising the implementation of recruitment and staff training plans with HR department – professional training for potential staff of the resort – creating conditions for employees to be trained professional expertise and career development. • Maintain good relationships with customers, partners, management units, especially relationships with departments, branches, industrial park partners who need to send rooms and book parties. • Recruiting, training and supervising staff - Budget management, Statistical and financial record keeping - Job maintenance planning, events and reservations -
GIÁM ĐỐC KHÁCH SẠN tại SOJO HOTEL BAC GIANG
9/2022 → 8/2023 (11 tháng)
Bắc Giang
My responsibility for all aspects of operations at the hotel Position Title, from day-to-day staff management and guests to providing leadership and strategic planning to all departments in support of our service culture, maximized operations, and guest satisfaction. Working very closely with the hotel owners and other stakeholders and is responsible for managing the hotel’s management team (HOD’s) and overall hotel targets to deliver an excellent guest experience. Daily, managing between profitability and guest satisfaction measures. Duties and Responsibilities: • Oversee the operations functions of the hotel, as per the Organizational chart. • Hold regular briefings and meetings with all head of departments. • Ensure full compliance with hotel operating controls, SOP’s, policies, procedures, and service standards. • Lead all key property issues including capital projects, customer service, and refurbishment. • Handle complaints and oversee the service recovery procedures. • Responsible for the preparation, presentation, and subsequent achievement of the hotel’s annual Operating Budget, Marketing & Sales Plan, and Capital Budget. • Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. • Ensure all decisions are made in the best interest of the hotels and management. • Closely monitor the hotel’s business reports on a daily basis and take decisions accordingly. • Coordinate with HOD’s for the execution of all activities and functions. • Oversee and manage all departments and work closely with department heads on a daily basis.
GIÁM ĐỐC DỰ ÁN PHÁT TRIỂN KTX HỌC VIỆN VIETTEL tại Viettel Asset Management
9/2023 → 9/2024 (1 năm )
Hoà Lạc, Hà Nội
• General management -Manage and control operations/service groups/departments in the management and operation of technical/service systems/Lobby/rooms/Service administration... in accordance with the guidelines and policies of the Company. Company, Group. -Develop annual budget and control operating/service costs according to norms issued by the Company to ensure costs are used economically and effectively, and technical criteria serve the selection Choose a partner. Responsible to the Head/Deputy, Head for KPIs related to operations/services. • Human resource management -Advise the Head/Deputy Department Head in personnel allocation and optimization. -Train, guide and encourage employees to perform operations safely and effectively. -Manage and evaluate work performance to ensure stable standards are maintained. -Support staff when necessary to ensure good relationships with tenants/agencies inside and outside the Company/Group. • Finance Assist in monitoring and managing all operating costs of the Academy & Sports Center. Report to the Head/Deputy Committee on changes in budget/estimates; Monitor payment of monthly expenses and debts. Propose solutions for the accounting department and related departments to resolve payment of expenses and debts
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